Question 1

Create a three-level organizational chart. Use any business or organization you wish to demonstrate this concept.

Accepted Answer

Many answers will be correct. The main point is to look for the student's understanding of a tier effect for official lines of authority. The student may use any of the three forms: top-down, left-to-right, or circular.

Question 2

A PERT network defines what requires the most attention from the manager in a Gantt chart.

Accepted Answer

A) True 
 B)False  False

Question 3

Two common formats for written procedures are the narrative style and the flowchart style.

Accepted Answer

A) True 
 B)False  True

Question 4

Change of management can be broken into two parts, the change and the transition.

Accepted Answer

A) True 
 B)False

Question 5

Match the term with its best descriptor.
-the tasks and responsibilities which on the whole are regarded as the regular assignment of an individual

Accepted Answer

A)  job
B)  job analysis
C)  job evaluation
D)  job description
E)  work distribution chart

Question 6

List two examples of motivators in the workplace.

Accepted Answer

The answer of List two examples of motivators in the...

Question 7

Match the term with its best descriptor.
-to determine the content of a job

Accepted Answer

A)  job
B)  job analysis
C)  job evaluation
D)  job description
E)  work distribution chart

Question 8

Change management is unique to health care due to the extreme changes occurring in the field.

Accepted Answer

A) True 
 B)False

Question 9

Strategic planning focuses on the "why" element of planning.

Accepted Answer

A) True 
 B)False

Question 10

Match the term with the best descriptor.
-refers to knowledge which can be recorded, archived, codified, or embedded into products

Accepted Answer

A)  project management
B)  process improvement
C)  brainstorming
D)  mental imaging
E)  nominal group techniqueF) force field analysisG) affinity diagramH) Pareto chartI) tacit knowledgeJ) explicit knowledgeK) flowchart

Question 11

Operational planning focuses on the _______ element of planning?

Accepted Answer

A)   Who
B)   What
C)   Where
D)   How

Question 12

A theory that holds work may be a source of employee satisfaction and that employees, under proper conditions, will not only accept but seek responsibility would be describing which theory?

Accepted Answer

A)   Theory X
B)   Theory Y
C)   Theory Z

Question 13

Match the term with its descriptor.
-creating short-term plans that specify the details of how the strategic plans will be implemented

Accepted Answer

A)  environmental analysis
B)  internal analysis
C)  SWOT technique
D)  objectives
E)  goalsF) management by objectivesG) operational planningH) budgetI) policyJ) procedure

Question 14

A manager assigns one of her subordinates to investigate and evaluate various computer system options for possible implementation to upgrade the current technology. This is an example of ____________________ ____________________.

Accepted Answer

The answer of A manager assigns one of her subordinates...

Question 15

Organizational structure refers to "the planning and fitting together of the people and activities involved in doing the work of an organization."

Accepted Answer

A) True 
 B)False

Question 16

Explain what Management by Objectives is and list one of the elements.

Accepted Answer

The answer of Explain what Management by Objectives is and...

Question 17

The planning and fitting together of the people and activities involved in doing the work of an organization is.

Accepted Answer

A)   design and structure.
B)   organizational design.
C)   organizing.
D)   organizational structure.

Question 18

The first step in monitoring performance is to capture data by measuring the actual activity.

Accepted Answer

A) True 
 B)False

Question 19

All of the following are key elements of strategic planning EXCEPT

Accepted Answer

A)   constants.
B)   catalysts.
C)   create.
D)   choices.

Question 20

Quality can also be measured through incident reports.

Accepted Answer

A) True 
 B)False

Exam 13: Management Organization

Create a three-level organizational chart. Use any business or organization you wish to demonstrate this concept.

A PERT network defines what requires the most attention from the manager in a Gantt chart.

Two common formats for written procedures are the narrative style and the flowchart style.

Change of management can be broken into two parts, the change and the transition.

Match the term with its best descriptor. -the tasks and responsibilities which on the whole are regarded as the regular assignment of an individual

List two examples of motivators in the workplace.

Match the term with its best descriptor. -to determine the content of a job

Change management is unique to health care due to the extreme changes occurring in the field.

Strategic planning focuses on the "why" element of planning.

Match the term with the best descriptor. -refers to knowledge which can be recorded, archived, codified, or embedded into products

Operational planning focuses on the _______ element of planning?

A theory that holds work may be a source of employee satisfaction and that employees, under proper conditions, will not only accept but seek responsibility would be describing which theory?

Match the term with its descriptor. -creating short-term plans that specify the details of how the strategic plans will be implemented

A manager assigns one of her subordinates to investigate and evaluate various computer system options for possible implementation to upgrade the current technology. This is an example of .

Organizational structure refers to "the planning and fitting together of the people and activities involved in doing the work of an organization."

Explain what Management by Objectives is and list one of the elements.

The planning and fitting together of the people and activities involved in doing the work of an organization is.

The first step in monitoring performance is to capture data by measuring the actual activity.

All of the following are key elements of strategic planning EXCEPT

Quality can also be measured through incident reports.