Question 1

A systematic survey program allows a company to check for differences between units and hence benchmark "best practices" that might be generalized across units.

Accepted Answer

A) True 
 B)False

Question 2

________ justice is the interpersonal nature of how the outcomes were implemented.

Accepted Answer

A)  Outcome 
B)  Interactional 
C)  Procedural 
D)  Result 
E)  Functional

Question 3

Which of the following statements offers the strongest predictor of employee turnover?

Accepted Answer

A)  "The company's sales goals for next year seem totally out of reach." 
B)  "Most of my best friends are co-workers from the office." 
C)  "This company should offer more skills development opportunities." 
D)  "The department head is good at her job but not very personable." 
E)  "I think some of my team members just skate by on my efforts."

Question 4

Nolan has started to call in sick when there is a scheduled meeting and asks to leave early on days when reports are due. How do you know that Nolan is experiencing job withdrawal?

Accepted Answer

A)  Job withdrawal refers to employers discharging employees from jobs that are to be outsourced. 
B)  Job withdrawal is a set of behaviors that dissatisfied individuals enact to avoid the work situation. 
C)  Job withdrawal refers to retracting a job offer after initial confirmation. 
D)  Job withdrawal refers to voluntary turnover initiated by employees an organization would like to retain. 
E)  Job withdrawal involves a set of actions showcased by the company to discourage its employees from working.

Question 5

An organization's employees' perception of and reaction to working conditions have implications for competitive advantage.

Accepted Answer

A) True 
 B)False

Question 6

Parker wants his team to fully understand all the responsibilities that the team has. He often moves individuals from one job to the next so that team members have a complete picture of the unit. Parker is practicing

Accepted Answer

A)  job involvement. 
B)  job enrichment. 
C)  job engagement. 
D)  job enlargement. 
E)  job rotation.

Question 7

Negative affectivity is primarily influenced by

Accepted Answer

A)  availability of social support. 
B)  disposition of individuals. 
C)  organizational roles. 
D)  work environment. 
E)  pay and benefits.

Question 8

Whistle-blowers avoid taking issues to external constituencies and try to resolve them internally.

Accepted Answer

A) True 
 B)False

Question 9

Dennis has just lost his job. He has brought his resume to a outplacement counselor and hopes she will also help him with interview techniques.

Accepted Answer

A) True 
 B)False

Question 10

Explanation, consideration, social sensitivity, and empathy are key determinants of

Accepted Answer

A)  perceptual justice. 
B)  interactional justice. 
C)  procedural justice. 
D)  outcome justice. 
E)  task justice.

Question 11

Define the employment-at-will doctrine and a wrongful discharge suit. Explain how an employee can file a wrongful discharge suit if the company is an employment-at-will company.

Accepted Answer

The answer of Define the employment-at-will doctrine and a wrongful...

Question 12

Use examples to explain the three major principles of justice.

Accepted Answer

The answer of Use examples to explain the three major...

Question 13

Michaela has been consistently coming in late to work and leaving early. Her supervisor has documented this behavior for a month. Before taking the issue to HR and the manager, the supervisor sits down with Michaela and talks to her about her concerns. At the end of the discussion, the supervisor issues Michaela a(n)

Accepted Answer

A)  temporary suspension. 
B)  unofficial verbal warning. 
C)  last chance notification. 
D)  threat of suspension. 
E)  termination.

Question 14

The degree to which an employee identifies with an organization and is willing to put forth effort on its behalf is called

Accepted Answer

A)  job satisfaction. 
B)  organizational enlargement. 
C)  organizational commitment. 
D)  job engagement. 
E)  job involvement.

Question 15

Most attempts to measure job satisfaction rely on

Accepted Answer

A)  observations of employees. 
B)  reports by co-workers. 
C)  workers' self-reports. 
D)  behavioral measures. 
E)  workers' performance reports.

Question 16

When Jaclyn approaches HR about a resolution dispute, the HR counselor suggests beginning with

Accepted Answer

A)  arbitration. 
B)  open-door policy. 
C)  peer review. 
D)  mediation. 
E)  legal support.

Question 17

Anton sent emails and company memos to the media and the Environmental Protection Agency. He is now called a whistleblower because

Accepted Answer

A)  he is a satisfied employee. 
B)  he is capable of bringing about internal change. 
C)  he avoided taking the issue to external constituencies. 
D)  he avoided making the grievance public. 
E)  he resorted to the government to address the grievance.

Question 18

Discuss job satisfaction with regard to supervisors and co-workers. Explain the relationship between social support and job satisfaction.

Accepted Answer

The answer of Discuss job satisfaction with regard to supervisors...

Question 19

Which of the following is the most important aspect of work in terms of generating satisfaction?

Accepted Answer

A)  An employee's salary and the benefits that come along with the work he or she does 
B)  The degree to which work is meaningfully related to core values of the worker 
C)  The extrinsic rewards associated with the work and the organization 
D)  A positive work environment and social support 
E)  The nonmonetary benefits received by the employee in terms of self-esteem and goal satisfaction

Question 20

What type of counseling helps displaced employees manage the transition from one job to another?

Accepted Answer

A)  Outplacement 
B)  Transition 
C)  Relocation 
D)  Displacement 
E)  Transfer

Exam 10: Employee Separation and Retention

A systematic survey program allows a company to check for differences between units and hence benchmark "best practices" that might be generalized across units.

________ justice is the interpersonal nature of how the outcomes were implemented.

Which of the following statements offers the strongest predictor of employee turnover?

Nolan has started to call in sick when there is a scheduled meeting and asks to leave early on days when reports are due. How do you know that Nolan is experiencing job withdrawal?

An organization's employees' perception of and reaction to working conditions have implications for competitive advantage.

Parker wants his team to fully understand all the responsibilities that the team has. He often moves individuals from one job to the next so that team members have a complete picture of the unit. Parker is practicing

Negative affectivity is primarily influenced by

Whistle-blowers avoid taking issues to external constituencies and try to resolve them internally.

Dennis has just lost his job. He has brought his resume to a outplacement counselor and hopes she will also help him with interview techniques.

Explanation, consideration, social sensitivity, and empathy are key determinants of

Define the employment-at-will doctrine and a wrongful discharge suit. Explain how an employee can file a wrongful discharge suit if the company is an employment-at-will company.

Use examples to explain the three major principles of justice.

The degree to which an employee identifies with an organization and is willing to put forth effort on its behalf is called

Most attempts to measure job satisfaction rely on

When Jaclyn approaches HR about a resolution dispute, the HR counselor suggests beginning with

Anton sent emails and company memos to the media and the Environmental Protection Agency. He is now called a whistleblower because

Discuss job satisfaction with regard to supervisors and co-workers. Explain the relationship between social support and job satisfaction.

Which of the following is the most important aspect of work in terms of generating satisfaction?

What type of counseling helps displaced employees manage the transition from one job to another?