Question 1

With regard to supervision, employee satisfaction is likely to be highest when

Accepted Answer

A)  managers and employees have different values and personalities. 
B)  employees are micromanaged. 
C)  managers focus more on supervising than their own work. 
D)  employees take up supervision as an informal responsibility. 
E)  employees get the support needed to achieve their goal.

Question 2

Organizations that introduce ________ systems where low performers are systematically identified and, where necessary, eliminated from payrolls often experience quick improvement gains.

Accepted Answer

A)  forced distributions rating 
B)  voluntary distribution rating 
C)  self-rating 
D)  peer-rating 
E)  micromanagement

Question 3

________ focuses specifically on the methods used to determine the outcomes received.

Accepted Answer

A)  Outcome justice 
B)  Interactional justice 
C)  Procedural justice 
D)  Result justice 
E)  Input justice

Question 4

Which of the following groups is most likely to file a suit based on reverse discrimination claims?

Accepted Answer

A)  Racial minorities 
B)  Homosexuals 
C)  Older workers 
D)  Women 
E)  Caucasians

Question 5

Which of the following acts would be considered grounds for a wrongful discharge suit involving a violation of public policy?

Accepted Answer

A)  Allen is terminated because he does something illegal. 
B)  Rashad is terminated because he does something unethical. 
C)  Thuy is refused employment because she has a criminal record. 
D)  Rosa is terminated because she refuses to do something unsafe. 
E)  Leon is refused employment on account of lack of credentials.

Question 6

Julie's boss, Sanjay, believes that women are not capable of making top-level decisions. Julie's decisions are often sidelined by those of Sanjay's. When Julie confronts Sanjay, he terminates her employment. Which of the following is the most appropriate suit that will help Julie?

Accepted Answer

A)  A retaliation lawsuit 
B)  A forgery lawsuit 
C)  A reverse discrimination suit 
D)  A public policy violation lawsuit 
E)  A civil right infringement lawsuit

Question 7

The key driving force behind all the different forms of job withdrawal is job satisfaction.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following determinants of interactional justice requires emphasis on the different aspects of procedural fairness that justify the decision?

Accepted Answer

A)  Social sensitivity 
B)  Explanation 
C)  Consideration 
D)  Empathy 
E)  Consistency

Question 9

If job conditions cannot be changed, a dissatisfied worker may opt for an internal transfer if the dissatisfaction is job-specific.

Accepted Answer

A) True 
 B)False

Question 10

Penn Wars has decided to downsize. Instead of having the managers tell the employees themselves, they have hired an outside firm. This is an example of

Accepted Answer

A)  bias suppression. 
B)  correctability. 
C)  representativeness. 
D)  ethicality. 
E)  consistency.

Question 11

When properly channeled by a secure and supportive leader, "voicing opportunities" for lower-level employees can prevent turnover among highly engaged employees.

Accepted Answer

A) True 
 B)False

Question 12

Lately, Laura has been performing low in her job. Although she is physically present at her workplace, her mind is constantly engaged with thoughts of a better job. Which of the following behaviors does Laura express?

Accepted Answer

A)  Physical withdrawal 
B)  Psychological withdrawal 
C)  Internal change 
D)  Whistle-blowing 
E)  Behavioral change

Question 13

Job satisfaction is a function of ________, which can be defined as what a person consciously or unconsciously desires to obtain.

Accepted Answer

A)  perception 
B)  appreciation 
C)  contentment 
D)  appraisal 
E)  values

Question 14

Which of the following is true of voluntary turnover?

Accepted Answer

A)  It is initiated by the employee. 
B)  It involves employees an organization would like to discharge. 
C)  It could give rise to more legal consequences than involuntary turnover. 
D)  It usually is a result of a violation of a company rule or misconduct. 
E)  It is the last stage in progressive discipline.

Question 15

Southpoint is about to declare bankruptcy and has asked customers, owners, and coworkers to serve on a committee so that the concerns of all affected groups are heard. This follows the guidance of which procedure?

Accepted Answer

A)  Bias suppression 
B)  Correctability 
C)  Representativeness 
D)  Ethicality 
E)  Consistency

Question 16

Which of the following determinants of procedural justice requires that the procedure is consistent with prevailing moral standards in terms of invasion of privacy or deception?

Accepted Answer

A)  Bias suppression 
B)  Correctability 
C)  Representativeness 
D)  Ethicality 
E)  Consistency

Question 17

Lately you have noticed the smell of alcohol on Sue's breath when she returns from her morning break and after lunch. You call Sue into your office and offer her the name and phone number for the ________ program.

Accepted Answer

A)  employee assistance 
B)  alternative dispute resolution 
C)  health benefits 
D)  health insurance 
E)  aided workers'

Question 18

The employment-at-will doctrine

Accepted Answer

A)  has become more influential in recent years. 
B)  has more legal consequences in voluntary turnover than in involuntary turnover. 
C)  implies that a person may leave an organization at will despite an existing contract. 
D)  allows employers to discharge people at will without sufficient reasons for the discharge. 
E)  states that in the absence of a specific contract, either party could sever the employment.

Question 19

An employee who engages in absenteeism is displaying job dissatisfaction through

Accepted Answer

A)  behavioral change. 
B)  psychological withdrawal. 
C)  physical withdrawal. 
D)  whistle-blowing. 
E)  arbitration.

Question 20

The two primary sets of people in an organization who affect an individual's job satisfaction are

Accepted Answer

A)  subordinates and supervisors. 
B)  supervisors and customers. 
C)  co-workers and subordinates. 
D)  supervisors and co-workers. 
E)  subordinates and customers.

Exam 10: Employee Separation and Retention

With regard to supervision, employee satisfaction is likely to be highest when

Organizations that introduce ________ systems where low performers are systematically identified and, where necessary, eliminated from payrolls often experience quick improvement gains.

________ focuses specifically on the methods used to determine the outcomes received.

Which of the following groups is most likely to file a suit based on reverse discrimination claims?

Which of the following acts would be considered grounds for a wrongful discharge suit involving a violation of public policy?

Julie's boss, Sanjay, believes that women are not capable of making top-level decisions. Julie's decisions are often sidelined by those of Sanjay's. When Julie confronts Sanjay, he terminates her employment. Which of the following is the most appropriate suit that will help Julie?

The key driving force behind all the different forms of job withdrawal is job satisfaction.

Which of the following determinants of interactional justice requires emphasis on the different aspects of procedural fairness that justify the decision?

If job conditions cannot be changed, a dissatisfied worker may opt for an internal transfer if the dissatisfaction is job-specific.

Penn Wars has decided to downsize. Instead of having the managers tell the employees themselves, they have hired an outside firm. This is an example of

When properly channeled by a secure and supportive leader, "voicing opportunities" for lower-level employees can prevent turnover among highly engaged employees.

Lately, Laura has been performing low in her job. Although she is physically present at her workplace, her mind is constantly engaged with thoughts of a better job. Which of the following behaviors does Laura express?

Job satisfaction is a function of ________, which can be defined as what a person consciously or unconsciously desires to obtain.

Which of the following is true of voluntary turnover?

Southpoint is about to declare bankruptcy and has asked customers, owners, and coworkers to serve on a committee so that the concerns of all affected groups are heard. This follows the guidance of which procedure?

Which of the following determinants of procedural justice requires that the procedure is consistent with prevailing moral standards in terms of invasion of privacy or deception?

Lately you have noticed the smell of alcohol on Sue's breath when she returns from her morning break and after lunch. You call Sue into your office and offer her the name and phone number for the ________ program.

The employment-at-will doctrine

An employee who engages in absenteeism is displaying job dissatisfaction through

The two primary sets of people in an organization who affect an individual's job satisfaction are