Question 1

Multifactor productivity is an index of the output provided by more than one of the resources used in production.

Accepted Answer

A) True 
 B)False

Question 2

In countries such as Canada, the United States, Japan and Germany, productivity gains in the service sector

Accepted Answer

A)  have tended to lag gains in labour productivity in manufacturing. 
B)  have accelerated with greater international competition in areas such as financial services. 
C)  have improved recently with widespread adoption of the Internet as a means to service customers more directly. 
D)  all the above

Question 3

Which of the following is a strategy to gain presence of a firm's business overseas?

Accepted Answer

A)  Joint Venture 
B)  Negotiation 
C)  Demand alliance 
D)  Localization

Question 4

One factor used to determine market segments is psychological factors.

Accepted Answer

A) True 
 B)False

Question 5

Name the three competitive priorities for time, and give an example of each.

Accepted Answer

The answer of Name the three competitive priorities for time,...

Question 6

In computing a multifactor measure of productivity, the inputs can be measured in different units such as dollars, labour hours, volume of materials used, etc.

Accepted Answer

A) True 
 B)False

Question 7

______ is the elapsed time between receiving a customer's order and filling it.

Accepted Answer

The answer of ______ is the elapsed time between receiving...

Question 8

The concept of a process within a process is referred to as a(n)______  .

Accepted Answer

The answer of The concept of a process within a...

Question 9

Competitive priorities are the means by which operations implements the firm's corporate strategies.

Accepted Answer

A) True 
 B)False

Question 10

Many service operations have little outside customer contact.

Accepted Answer

A) True 
 B)False

Question 11

What is the function of support process?

Accepted Answer

A)  To offer benefits to others in the supply chain 
B)  To provide vital resources and inputs to the core processes 
C)  To discharge customers from the supply chain 
D)  To assist with the analysis of the core processes

Question 12

A form of strategic alliance in which one company licenses its service or production methods to another is called ______ .

Accepted Answer

The answer of A form of strategic alliance in which...

Question 13

Which one of the following statements regarding operations management is TRUE?

Accepted Answer

A)  Customer participation and information on performance are two special types of inputs to a production system. 
B)  Operations management deals only with manufacturing organizations because service organizations do not have tangible outputs. 
C)  Inputs to a production system include capital and materials, but not human resources. 
D)  Typical inputs to a production system are processes and consumer goods.

Question 14

what is the relative emphasis or weighting of the dimensions of customer value that operations management must possess to outperform its competitors?

Accepted Answer

A)  Competitive priorities 
B)  Market differentiation 
C)  Suppliers' bargain 
D)  Customers' promo

Question 15

Operations management refers to the direction and control of _______  that transform
into products and services.

Accepted Answer

The answer of Operations management refers to the direction and...

Question 16

Core process is a set of activities that delivers values to internal customers.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is NOT one of the views of a firm's sustainability triple bottom line performance?

Accepted Answer

A)  Financial 
B)  Social 
C)  General 
D)  Environmental

Question 18

Flexibility is a possible competitive priority.

Accepted Answer

A) True 
 B)False

Question 19

Labour productivity in Canadian business has improved by an average of 3.1 percent annually over the past four decades.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is NOT of the six broad dimensions of customer value that collectively create the customer benefit bundle?

Accepted Answer

A)  Innovation 
B)  Negotiation 
C)  Quality 
D)  Flexibility

Exam 1: Creating Customer Value

Multifactor productivity is an index of the output provided by more than one of the resources used in production.

In countries such as Canada, the United States, Japan and Germany, productivity gains in the service sector

Which of the following is a strategy to gain presence of a firm's business overseas?

One factor used to determine market segments is psychological factors.

Name the three competitive priorities for time, and give an example of each.

In computing a multifactor measure of productivity, the inputs can be measured in different units such as dollars, labour hours, volume of materials used, etc.

______ is the elapsed time between receiving a customer's order and filling it.

The concept of a process within a process is referred to as a(n)______ .

Competitive priorities are the means by which operations implements the firm's corporate strategies.

Many service operations have little outside customer contact.

What is the function of support process?

A form of strategic alliance in which one company licenses its service or production methods to another is called ______ .

Which one of the following statements regarding operations management is TRUE?

what is the relative emphasis or weighting of the dimensions of customer value that operations management must possess to outperform its competitors?

Operations management refers to the direction and control of _______ that transform into products and services.

Core process is a set of activities that delivers values to internal customers.

Which of the following is NOT one of the views of a firm's sustainability triple bottom line performance?

Flexibility is a possible competitive priority.

Labour productivity in Canadian business has improved by an average of 3.1 percent annually over the past four decades.

Which of the following is NOT of the six broad dimensions of customer value that collectively create the customer benefit bundle?