Question 1

Many organizations are now transferring customer service functions to their company's Web site.

Accepted Answer

A) True 
 B)False

Question 2

CRM components include solicitation, relationship management, and__________ applications.

Accepted Answer

The answer of CRM components include solicitation, relationship management, and__________...

Question 3

Employee resistance is the top obstacle to successful organizational change as required in many cross- functional systems.

Accepted Answer

A) True 
 B)False

Question 4

Functional applications are sometimes called islands of:

Accepted Answer

A)  integration. 
B)  automation. 
C)  data. 
D)  functions. 
E)  confusion.

Question 5

How have information systems evolved in the past fifty years? Give an example of an application from each of the three categories of information system.

Accepted Answer

The answer of How have information systems evolved in the...

Question 6

The BIT inventory policy calls for raw materials to arrive barely in time for use in production.

Accepted Answer

A) True 
 B)False

Question 7

Companies like WalMart are using__________ to facilitate inventory tracking by signaling their presence to scanners as the products are moved throughout the facility.

Accepted Answer

A)  iPods 
B)  PDAs 
C)  RFID tags 
D)  Raspberries

Question 8

Cash management would be a task that is supported by the ___________ functional systems.

Accepted Answer

The answer of Cash management would be a task that...

Question 9

A calculation system is designed to relieve workers of tedious, repetitive tasks like computing the company payroll.

Accepted Answer

A) True 
 B)False

Question 10

Isolated systems cannot provide _________ information.

Accepted Answer

The answer of Isolated systems cannot provide _________ information....

Question 11

In many organizations, employees suffer repeatedly from management __________like TQM, Zero Defects, and Knowledge Management, which senior management expects them to support.

Accepted Answer

The answer of In many organizations, employees suffer repeatedly from...

Question 12

Human Resources (HR) planning helps to determine future requirements for employees by level, experience, skill and other factors.

Accepted Answer

A) True 
 B)False

Question 13

Order management systems are used to control and manage inventory.

Accepted Answer

A) True 
 B)False

Question 14

__________systems link up all the processes that touch the customer.

Accepted Answer

A)  ERP 
B)  CRM 
C)  Office Suite 
D)  CASE 
E)  MRP

Question 15

__________evolved out of the earlier calculation systems to help generate information and reports for each area.

Accepted Answer

The answer of __________evolved out of the earlier calculation systems...

Question 16

Why is change management emerging as an important new industry? What are the main obstacles to successful change management?

Accepted Answer

The answer of Why is change management emerging as an...

Question 17

Inventory management is an application that is traditionally run in the functional area of:

Accepted Answer

A)  accounting and finance. 
B)  human resources. 
C)  operations. 
D)  manufacturing. 
E)  sales and marketing.

Question 18

Some companies view finished goods inventories as being beneficial in that it helps minimize disruptions and some view it as a:

Accepted Answer

A)  mistake in production planning. 
B)  liability. 
C)  hazard. 
D)  necessity.

Question 19

A__________ system stores all customer data in one place.

Accepted Answer

The answer of A__________ system stores all customer data in...

Question 20

EAI is cheaper and less disruptive than ERP systems.

Accepted Answer

A) True 
 B)False

Exam 7: Information Systems Within the Organization

Many organizations are now transferring customer service functions to their company's Web site.

CRM components include solicitation, relationship management, and__________ applications.

Employee resistance is the top obstacle to successful organizational change as required in many cross- functional systems.

Functional applications are sometimes called islands of:

How have information systems evolved in the past fifty years? Give an example of an application from each of the three categories of information system.

The BIT inventory policy calls for raw materials to arrive barely in time for use in production.

Companies like WalMart are using__________ to facilitate inventory tracking by signaling their presence to scanners as the products are moved throughout the facility.

Cash management would be a task that is supported by the ___________ functional systems.

A calculation system is designed to relieve workers of tedious, repetitive tasks like computing the company payroll.

Isolated systems cannot provide _________ information.

In many organizations, employees suffer repeatedly from management __________like TQM, Zero Defects, and Knowledge Management, which senior management expects them to support.

Human Resources (HR) planning helps to determine future requirements for employees by level, experience, skill and other factors.

Order management systems are used to control and manage inventory.

__________systems link up all the processes that touch the customer.

__________evolved out of the earlier calculation systems to help generate information and reports for each area.

Why is change management emerging as an important new industry? What are the main obstacles to successful change management?

Inventory management is an application that is traditionally run in the functional area of:

Some companies view finished goods inventories as being beneficial in that it helps minimize disruptions and some view it as a:

A__________ system stores all customer data in one place.

EAI is cheaper and less disruptive than ERP systems.