Multiple Choice
Which of the following is the best example of a service goal for a retailer that is sincere about reducing the service gap?
A) "Periodically straighten all merchandise."
B) "Respond to e-mails as soon as possible."
C) "All new inventories should be displayed on racks within 24 hours of its arrival in the shipping area."
D) "Respond positively to all customer complaints."
E) "Approach all customers when they enter the selling area."
Correct Answer:
Verified
Correct Answer:
Verified
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