Lindsay Went to the Department Store to Buy Thermal Underwear

Multiple Choice

Lindsay went to the department store to buy thermal underwear for her son stationed in Croatia. The underwear had been featured in an ad for $28.95 a pair. When she arrived at the store to learn it had sold out of the underwear, she was disappointed because the underwear had to be wrapped and mailed that day to reach her son for Christmas. A rain check did not satisfy her. In trying to resolve the problem and make Lindsay happy, the sales clerk was dealing with:

A) evaluative fairness
B) distributive fairness
C) service equity
D) procedural fairness
E) perceptual equity