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    Retailing Management Study Set 3
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    Exam 14: Building Customer Loyalty: Customer Relationship Management and Service Strategies
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    What Are the Two Fairness Factors Customers Consider When Evaluating
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What Are the Two Fairness Factors Customers Consider When Evaluating

Question 74

Question 74

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What are the two fairness factors customers consider when evaluating the resolution of their complaints by a store?

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