Question 1

Which of the following is not an argument that supports the existence of emotional intelligence?

Accepted Answer

A)  A high level of EI is a good predictor of job performance. 
B)  EI is practically indistinguishable from the established concepts of intelligence and personality. 
C)  High levels of EI are associated with favorable peer review. 
D)  It is intuitively appealing. 
E)  People without the ability to process emotions have been proved to be poor decision makers.

Question 2

Surface acting deals only with____________ emotions.

Accepted Answer

A)  displayed 
B)  negative 
C)  strong 
D)  weak 
E)  felt

Question 3

Stress typically has a negative effect on mood.

Accepted Answer

A) True 
 B)False

Question 4

According to the physiological enhancement perspective, we experience emotions because they enhance our chances of passing on our genes.

Accepted Answer

A) True 
 B)False

Question 5

One clear application of EI is in screening candidates for positions that require a great deal of social interaction.

Accepted Answer

A) True 
 B)False

Question 6

Research shows that for most people, the effect of social activities is which of the following?

Accepted Answer

A)  They decrease negative mood. 
B)  They will have little effect on mood. 
C)  They increase positive mood. 
D)  They decrease positive mood. 
E)  They increase negative mood.

Question 7

For most people, it appears that a negative mood resulting from a bad day at work does not carry over to the next day.

Accepted Answer

A) True 
 B)False

Question 8

Affect is a generic term that covers a broad range of feelings that people experience.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following statements is generally accepted by experts?

Accepted Answer

A)  Moods and emotions can mutually influence one another. 
B)  Moods and emotions are both caused by introspection. 
C)  Moods and emotions are the same phenomena. 
D)  Moods cause emotions. 
E)  Emotions cause moods.

Question 10

Emotions are object-specific.

Accepted Answer

A) True 
 B)False

Question 11

Moods are feelings that tend to be less intense than emotions.

Accepted Answer

A) True 
 B)False

Question 12

Asima works on a software help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

Accepted Answer

A)  It cannot be controlled when it is elicited. 
B)  It interferes with her capacity to work effectively. 
C)  It has a contextual stimulus. 
D)  It is a simple, unambiguous feeling. 
E)  It can be controlled given some time.

Question 13

____________is an emotion that falls into the category of high positive affect.

Accepted Answer

A)  Tense 
B)  Thoughtful 
C)  Fatigued 
D)  Elated 
E)  Serene

Question 14

Akeem is very prone to experiencing emotions in a much stronger manner than most other people. Things that wouldn't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Akeem has a high level of affect intensity.

Accepted Answer

A) True 
 B)False

Question 15

If an employee expresses organizationally desired emotions during interpersonal transactions, the employee is performing emotional labor.

Accepted Answer

A) True 
 B)False

Question 16

Selima and Rihana are teachers. Selima dislikes her students, but pretends she likes them by making sure she acts in a friendly manner toward them. Rihana also dislikes her students, but is trying to change the way she feels about them. Which of these teachers is most likely to feel the most stress from their actions and why?

Accepted Answer

A)  Rihana, since she will probably display her true feelings before she changes her deep emotions 
B)  Selima, since she has to feign genuine emotion 
C)  Their actions are unlikely to cause stress. 
D)  Selima, since her deep emotions conflict with what her job requires 
E)  Rihana, since it is very difficult to change displayed emotion

Question 17

According to a recent poll, people are getting progressively less sleep.

Accepted Answer

A) True 
 B)False

Question 18

Research suggests which of the following relationships exists between weather and mood?

Accepted Answer

A)  a moderately negative 
B)  a strong negative 
C)  a moderately positive 
D)  a strong positive 
E)  weather tends to have little effect on mood

Question 19

Critics of EI have criticized it for being poorly defined.

Accepted Answer

A) True 
 B)False

Question 20

In what way is negotiation different from other activities in the workplace?

Accepted Answer

A)  Feeling bad about your performance in a negotiation is likely to improve future performance. 
B)  A negative emotional state enhances performance. 
C)  A lack of emotion improves performance. 
D)  Negative outcomes do not mean that negative emotions will result. 
E)  Displaying negative emotions such as anger is ineffective.

Exam 5: Emotions and Moods

Which of the following is not an argument that supports the existence of emotional intelligence?

Surface acting deals only with____________ emotions.

Stress typically has a negative effect on mood.

According to the physiological enhancement perspective, we experience emotions because they enhance our chances of passing on our genes.

One clear application of EI is in screening candidates for positions that require a great deal of social interaction.

Research shows that for most people, the effect of social activities is which of the following?

For most people, it appears that a negative mood resulting from a bad day at work does not carry over to the next day.

Affect is a generic term that covers a broad range of feelings that people experience.

Which of the following statements is generally accepted by experts?

Emotions are object-specific.

Moods are feelings that tend to be less intense than emotions.

Asima works on a software help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

____________is an emotion that falls into the category of high positive affect.

Akeem is very prone to experiencing emotions in a much stronger manner than most other people. Things that wouldn't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Akeem has a high level of affect intensity.

If an employee expresses organizationally desired emotions during interpersonal transactions, the employee is performing emotional labor.

According to a recent poll, people are getting progressively less sleep.

Research suggests which of the following relationships exists between weather and mood?

Critics of EI have criticized it for being poorly defined.

In what way is negotiation different from other activities in the workplace?