Question 1

With , a trainer in a central location teaches groups of employees at remote locations via television hookups.

Accepted Answer

A)  lecturing
B)  teleteaching
C)  teletraining
D)  audiovisual-based instruction
E)  distance learning C

Question 2

Pilots train on flight simulators for safety, learning efficiency, and cost savings. This is an example of .

Accepted Answer

A)  coaching
B)  programmed learning
C)  simulated training
D)  apprenticeship training
E)  on-the-job training C

Question 3

The golem effect refers to the occurrence of poor trainee performance caused by low expectations for success by the trainer.

Accepted Answer

A) True 
 B)False  True

Question 4

There are several types of on-the-job training. Identify and describe three types. Which one is used most often? Why?

Accepted Answer

The answer of There are several types of on-the-job training....

Question 5

Describe the programmed learning training method and explain the three parts of this form of instruction.

Accepted Answer

The answer of Describe the programmed learning training method and...

Question 6

On-the-job training can be accomplished through the use of all of the following techniques except .

Accepted Answer

A)  coaching
B)  understudy
C)  special assignments
D)  programmed learning
E)  job rotation

Question 7

The first step in using a job instruction training program is to .

Accepted Answer

A)  list key points or guidelines for each step
B)  order the steps in the job
C)  list all necessary steps in the job
D)  present the operation
E)  prepare the worker

Question 8

A task analysis record form contains all of the following information except .

Accepted Answer

A)  performance conditions
B)  required skill set
C)  quality of performance
D)  employee name
E)  task list

Question 9

Employers can identify training needs for new employees by .

Accepted Answer

A)  reviewing job descriptions
B)  performing the job
C)  reviewing performance standards
D)  questioning current job holders
E)  all of the above

Question 10

Which of the following steps will not help employers protect themselves against charges of negligent training?

Accepted Answer

A)  pay employees for time spent in training
B)  provide extensive training
C)  evaluate the degree to which training lowers risks associated with job
D)  confirm employee claims of skill and experience
E)  all of the above will help employers protect themselves

Question 11

James is currently identifying the specific job performance skills needed, analyzing the skills of prospective trainees, and developing knowledge and performance objectives based on the deficiencies he finds. James is working on the step in the training and development process.

Accepted Answer

A)  first
B)  second
C)  third
D)  fourth
E)  fifth

Question 12

Which of the following goals is the focus of diversity training?

Accepted Answer

A)  to foster harmonious working relationships
B)  to socialize employees into the corporate culture
C)  to create cross-cultural sensitivity
D)  to improve interpersonal skills
E)  all of the above

Question 13

Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the form of training.

Accepted Answer

A)  special assignments
B)  informal learning
C)  job rotation
D)  coaching
E)  understudy

Question 14

OD applications in human resource management involve changing firm structure, methods, and job design to improve efficiency and productivity.

Accepted Answer

A) True 
 B)False

Question 15

A disadvantage of on-the-job training is its expense.

Accepted Answer

A) True 
 B)False

Question 16

means having a person learn a job by actually doing it.

Accepted Answer

A)  Social learning
B)  Socialization
C)  On-the-job training
D)  Practice
E)  Modeling

Question 17

What is the second step in the training process?

Accepted Answer

A)  assess the program's successes or failures
B)  present the program to a small test audience
C)  design the instructional content
D)  conduct a needs analysis
E)  train the targeted group of employees

Question 18

Employers face the same consequences for discriminating against protected individuals when selecting candidates for training programs as they would in selecting candidates for jobs.

Accepted Answer

A) True 
 B)False

Question 19

There are several sources of information an employer can use to identify a current employee's training needs. List five of these sources of information.

Accepted Answer

The answer of There are several sources of information an...

Question 20

Organizational development usually involves action research.

Accepted Answer

A) True 
 B)False

Exam 8: Training and Developing Employees

With , a trainer in a central location teaches groups of employees at remote locations via television hookups.

Pilots train on flight simulators for safety, learning efficiency, and cost savings. This is an example of .

The golem effect refers to the occurrence of poor trainee performance caused by low expectations for success by the trainer.

There are several types of on-the-job training. Identify and describe three types. Which one is used most often? Why?

Describe the programmed learning training method and explain the three parts of this form of instruction.

On-the-job training can be accomplished through the use of all of the following techniques except .

The first step in using a job instruction training program is to .

A task analysis record form contains all of the following information except .

Employers can identify training needs for new employees by .

Which of the following steps will not help employers protect themselves against charges of negligent training?

James is currently identifying the specific job performance skills needed, analyzing the skills of prospective trainees, and developing knowledge and performance objectives based on the deficiencies he finds. James is working on the step in the training and development process.

Which of the following goals is the focus of diversity training?

Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the form of training.

OD applications in human resource management involve changing firm structure, methods, and job design to improve efficiency and productivity.

A disadvantage of on-the-job training is its expense.

means having a person learn a job by actually doing it.

What is the second step in the training process?

Employers face the same consequences for discriminating against protected individuals when selecting candidates for training programs as they would in selecting candidates for jobs.

There are several sources of information an employer can use to identify a current employee's training needs. List five of these sources of information.

Organizational development usually involves action research.