Multiple Choice
Inseparability in services means:
A) consumers see little variation from one service provider in an industry to another.
B) consumers cannot separate the service from the deliverer of the service.
C) consumers are unable to differentiate price from quality.
D) consumers cannot evaluate a service until it is being utilized.
Correct Answer:

Verified
Correct Answer:
Verified
Q19: When Theresa Martinez relocated from British Columbia
Q20: Organizations attempt to reduce the inconsistency in
Q21: The Toronto Maple Leafs hockey team may
Q22: Many services, such as banking and insurance,
Q23: Jane West is just graduating with an
Q25: Many service businesses use off-peak pricing, which
Q26: Considering the concept of a service continuum,
Q28: Edinberry's, a restaurant located in south Texas,
Q29: What is SERVQUAL? How and why is
Q211: List and define the five dimensions of