Multiple Choice
Not satisfied with just meeting customer expectations, this category of service firms expands upon the expectations to levels that competitors find difficult to meet.
A) Available-for-service.
B) Journeyman.
C) Distinctive competence achieved.
D) World class service delivery.
Correct Answer:
Verified
Correct Answer:
Verified
Q55: Porter's five forces analysis is used at
Q56: A characteristic of the overall cost leadership
Q57: Firms classified as "available for service" view
Q58: When pursuing a differentiation strategy, a service
Q59: Service encounter, quality, information, and capacity planning
Q61: Which of the following is not considered
Q62: The nature of the service act depends
Q63: Which one of the following is not
Q64: Information technology can be used to promote
Q65: Services can create barriers to entry by_.<br>A)