Multiple Choice
Typically, you should use the direct approach for a bad-news message if
A) the reader is not likely to have an emotional response.
B) the reader sent you a persuasive letter, not a routine letter.
C) the reader is not expecting a negative response.
D) the negative news involves a significant matter.
E) you do not have a close relationship with the reader.
Correct Answer:
Verified
Correct Answer:
Verified
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