Multiple Choice
Which of these statements is the most effective closing a bad-news message?
A) I am very sorry we cannot help you in this area.
B) Please let me know if you have any further questions.
C) I'll be glad to respond to any further questions.
D) I trust you'll understand our course of action.
E) The new store hours are sure to make it convenient for you to stop by.
Correct Answer:
Verified
Correct Answer:
Verified
Q33: Which of the following is NOT a
Q34: Assume that you are refusing a request
Q35: Bad-news announcements are often written in response
Q36: How you react should have no impact
Q37: Always tell the bad news in the
Q39: Typically, you should use the direct approach
Q40: When a colleague asks you for a
Q41: Which of the following is classified as
Q42: Although it will not change the bad
Q43: When you use the direct plan for