Multiple Choice
When you use the direct plan for a bad-news message, you should
A) save any mention of the justification for the closing paragraph.
B) include a sincere apology in the first paragraph.
C) emphasize the reasons before presenting the negative news.
D) state the information in language as positively as possible.
E) avoid a friendly closing so you won't seem insincere.
Correct Answer:
Verified
Correct Answer:
Verified
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