When You Use the Direct Organizational Plan in a Message

Multiple Choice

When you use the direct organizational plan in a message refusing a small favor, you should

A) save the bad news for the final paragraph.
B) present the bad news without any introduction.
C) reciprocate to maintain the reader's future goodwill.
D) use a polite buffer and explain your rationale in a few words.
E) offer a brief, sincere apology in your first paragraph.