Question 1

In caring for a patient from an East Indian culture,the staff expresses frustration that many people are in the room at any one time,which interferes with care.As the nurse manager,you provide leadership in understanding that this behavior of the family and friend network reflects:

Accepted Answer

A)  Lack of understanding of the seriousness of the patient's illness.
B)  Lack of communication between family members.
C)  The social organization of friendships and family networks in East Indian culture.
D)  Lack of caring about the hospital environment by the friends and family. C

Question 2

As a nurse manager,you notice that Maria,a Hispanic nurse aide,is visibly upset.When you ask her if something is wrong,she becomes tearful and says,"Why is it that when John and I work together in giving patients care,he jokes about my being "a little fat Mexican"? The nurse manager's best response is,"Do you think he:

Accepted Answer

A)  Is sensitive to your culture?"
B)  Wants to learn more about you?"
C)  Has been hurt and wants to hurt others?"
D)  Is stereotyping you without thinking?" D

Question 3

According to Leininger,"cultural imposition" is a major concern in nursing because nurses have a tendency to impose their values,beliefs,and practices on patients of other cultures.The discussion topic most likely to be without cultural imposition would be:

Accepted Answer

A)  Abortion.
B)  Wound management.
C)  Blood transfusion.
D)  Advance directives. B

Question 4

One of the staff nurses on your unit makes the comment,"All this time I thought Mary was black.She says she is Jamaican." The best response would be to say:

Accepted Answer

A)  "Who cares what she is?"
B)  "What did you think when you learned she was Jamaican?"
C)  "Why did you assume she was black?"
D)  "We have never had a Jamaican on this unit."

Question 5

Because an increasing number of Hispanic patients are being admitted,a nurse manager designs a staff-development program to help her staff understand the Hispanic culture.A nurse should understand that culture is determined by which of the following?

Accepted Answer

A)  Behavior
B)  Love for people
C)  Shared vision
D)  Genetic predisposition

Question 6

As a manager,you are responsible for two separate units: a CCU and a cardiac step-down unit.The organization and relationships on these units are distinct and very different from one another.Your decision has been to support the uniqueness of these units because each is effective in different ways in providing patient care.This approach is consistent with which principle?

Accepted Answer

A)  Transculturalism
B)  Cross-culturalism
C)  Multiculturalism
D)  Acculturation

Question 7

During performance appraisal,you praise Xia for her attention and care to nursing details.You suggest that her care would be further enhanced by greater acknowledgment of patients' feelings.Xia bursts into tears and leaves the office.Later,you learn that criticism is perceived as akin to failure in Xia's culture.You reflect on how you could modify your approach in the future to acknowledge different cultural interpretations of feedback.Your response is indicative of:

Accepted Answer

A)  Bias.
B)  Cultural awareness.
C)  Cultural diversity.
D)  Ethnocentricity.

Question 8

A 66-year-old native Chinese patient,hospitalized for a myocardial infarction,asks the nurse manager about seeing his "acupuncture doctor" for treatment of his migraine headache.The best response to this patient would be:

Accepted Answer

A)  "How long have you been using acupuncture treatment?"
B)  "Do you think acupuncture relieves your pain satisfactorily?"
C)  "What have you told your heart specialist about your migraines and treatment?"
D)  "Have you tried nonprescription pain medication or been given a prescription drug for your headaches?"

Question 9

The nurse manager of a unit is asked by a family member of a dying Native American patient if it is possible to have the patient's eight-member family recite the rosary by the bedside.The manager responds affirmatively.The nurse manager is most likely exhibiting behavior related to:

Accepted Answer

A)  Acculturation.
B)  Ethnocentricity.
C)  Cultural diversity.
D)  Cultural sensitivity.

Question 10

When interviewing a candidate for a nursing position who has an Aboriginal background,you recognize that the candidate's lack of eye contact reflects the candidate's:

Accepted Answer

A)  Lack of confidence.
B)  Professional behavior.
C)  Cultural sensitivity.
D)  Ethnicity.

Question 11

The nurse manager for a unit's culturally diverse staff creates a staff-development program so the professional nursing staff members can enhance their understanding of cultures on the basis of published literature.The literature reveals that the following characteristic is inherent in a culture.It:

Accepted Answer

A)  Develops over time.
B)  Maintains a strong work ethic.
C)  Changes easily.
D)  Develops quickly.

Question 12

Sarah,RN,complains to you that a male nurse from a different culture sits very close during charting and leans toward her when speaking.In responding to Sarah,you consider that differences across cultures that are relevant to this situation include:

Accepted Answer

A)  Eye contact.
B)  Personal space.
C)  Harassment.
D)  Expressions of feeling.

Question 13

Maintaining a culturally diverse staff and working with a culturally diverse patient population is an important function of a nurse manager who works in the hospital of a large medical center.On your palliative care unit,you have recently received complaints from families about ineffective pain management for their family members and you determine this occurs primarily when certain nurses are working.What approach might you take to resolve the concerns of the families,patients,and potentially,the staff?

Accepted Answer

A)  Reinforce to staff that practice guidelines support as-needed analgesia for the terminally ill.
B)  Ask staff input on the development of stricter guidelines to ensure that all terminally patients are given sufficient analgesia.
C)  Encourage conversation with patients and among staff that facilitates learning about cultural beliefs and priorities in dying.
D)  Advise families that the administration of analgesia is based on the expert clinical judgment of nurses who are familiar with care of patients in palliative care.

Question 14

In designing programs through your institution to address the health needs of Hispanics in your community,you most likely would develop programs related to:

Accepted Answer

A)  Diabetes.
B)  Cardiovascular disease.
C)  Cancer.
D)  Asthma.

Question 15

During managers' meetings,Lindsay is surprised by the forthrightness of male managers.She finds that,during discussions,she would be more likely to say:

Accepted Answer

A)  "I wonder if we should consider changing our policy on performance appraisals? What do you think?"
B)  "Sean, your approach to appraisal is completely off track and does not reflect available evidence."
C)  "The system that has been developed needs to be implemented. We have already spent enough time in discussion."
D)  "Forget about change in this policy. It is fine as it is."

Question 16

At Health Center XYZ,staff members on the rehab unit have a head nurse who is intolerant of error and publicly chides anyone who makes a mistake.Over time,the rules on the unit dictate that mistakes are hidden and that areas of concern related to the functioning of the unit are discussed in tub rooms and are never openly discussed during periodic meetings.New staff members are quickly made to realize that silence is expected.The situation described is an example of:

Accepted Answer

A)  Ethnicity.
B)  Work environment.
C)  Work culture.
D)  Marginalization.

Question 17

Within the deaf culture,there is considerable disagreement about the use of SEE (Signed Exact English)and ASL (American Sign Language).This is indicative of:

Accepted Answer

A)  Dominant versus nondominant behaviors.
B)  The need to recognize diversity within groups.
C)  The impact of cross-culturalism.
D)  How language separates subgroups.

Question 18

Mary joins 5W nursing unit.Mary is a new graduate who is anxious to fit in.She soon learns that some of her "book learning" is being criticized by her colleagues,so she adapts her practice to what others on the unit are doing.She is demonstrating:

Accepted Answer

A)  Cultural awareness.
B)  Cultural sensitivity.
C)  Acculturation.
D)  Cultural marginality.

Question 19

Sarah,one of your RNs,tells you that she can't understand why Jim,an Aboriginal patient,wants to do a smudge.Sarah's response is based on her:

Accepted Answer

A)  Cultural marginality.
B)  Circle of familiarity.
C)  Cultural understanding.
D)  Acculturation.

Question 20

Cultural diversity is the term used to describe a vast range of cultural differences.Events have symbolic meanings for the nurse manager and the staff.The event that would be most likely to provide symbolic meaning to a nurse manager and staff is a:

Accepted Answer

A)  Task force formed to commemorate a New Year's celebration in the Western tradition.
B)  Project to provide Christmas gifts to the children in a daycare program.
C)  Celebration of National Nurses Week with the focus on cultural care.
D)  Task force to develop a poster for the unit depicting religions of the world.

Exam 9: Cultural Diversity in Health Care