Sarah Is a Nurse Manager in a Surgical Unit

Multiple Choice

Sarah is a nurse manager in a surgical unit.She is concerned about a conflict between Lucy (a staff nurse) and one of the maintenance personnel.Sarah explains to Lucy that unsatisfactory resolution of the conflict is typically destructive and will result in:

A) Decreased frustration between the maintenance worker and her.
B) A good relationship with the maintenance department.
C) Eventual resolution of the problem without further intervention.
D) Decreased productivity on her part.