Question 1

Which of the following statements best describes the current view of the role of human resource management within a firm?

Accepted Answer

A) human resource management is largely a clerical function that involves keeping records, processing payroll, and making sure that federal regulations are met 
B) human resource management has become so complex that only highly trained human resource specialists should make human resource decisions 
C) human resource management functions have become so important that in many firms all managers now perform them 
D) changes in technology have largely done away with the need for a separate human resource department

Question 2

Which of the following is an external recruitment source?

Accepted Answer

A) college placement bureaus 
B) promotion of a current employee to a new position 
C) transferring an employee in from a different office 
D) recommendations of employees

Question 3

The last step in performance appraisal is to:

Accepted Answer

A) talk to the employee being appraised. 
B) evaluate the employee's performance. 
C) take any corrective action that the appraisal indicates is necessary. 
D) use the results to make decisions about compensation, promotions, and additional training.

Question 4

The human resource manager's job is easier today than it was in the past because a growing percentage of the work force is highly educated and well-prepared for jobs in the contemporary business environment.

Accepted Answer

A) True 
 B)False

Question 5

Ramona is a recent HR hire for a security firm that hires retired law enforcement officers to provide security for retail malls across the nation. Her supervisor was impressed with Ramona's knowledge of current laws with respect to hiring practices, but asked her to quickly get up to speed on compensation and training laws. This is a reasonable request if Ramona plans to stay in the HR field.

Accepted Answer

A) True 
 B)False

Question 6

Management is turning to a strategy of offering more lateral transfers due to the fact that many companies are operating under a flatter organization structure.

Accepted Answer

A) True 
 B)False

Question 7

CareerBuilder and the Monster are examples of:

Accepted Answer

A) web browsers. 
B) career interest surveys. 
C) Internet services firms can use to recruit employees. 
D) magazines that list job opportunities by skill requirements and geographic location.

Question 8

Computer and robotics training is sometimes performed in a nearby classroom type setting. We refer to near-the-job-training as .

Accepted Answer

A) vestibule training 
B) orienteering 
C) apprenticeship training 
D) mentoring

Question 9

According to the material in the "Spotlight on Small Business" box in Chapter 11, which of the following statements about recruiting workers for a small business is the most accurate?

Accepted Answer

A) Small businesses generally find it easier to recruit qualified workers than do large firms. 
B) Specialized sites on the Internet provide an effective and relatively inexpensive way for small businesses to recruit workers. 
C) Small businesses should place one person in charge of selecting new hires and limit the total number of people involved in the process to no more than 3. 
D) Small businesses should avoid hiring their own customers, since doing so is likely to cause a conflict of interest.

Question 10

Flextime plans are particularly well suited for workers on an assembly line.

Accepted Answer

A) True 
 B)False

Question 11

Charlie plans to hire three outside sales professionals for his small non-profit organization that operates out of a suburb of Chicago. The new recruits know that after a three-month period, only one will remain. He is using a method of recruitment called part-time, temporary employment.

Accepted Answer

A) True 
 B)False

Question 12

The cost of recruiting, processing, and training a new entry level employee is significant, and sometimes exceeds the annual salary earned by the employee.

Accepted Answer

A) True 
 B)False

Question 13

A is a check of a potential employee's work record, academic record, credit history, and recommendations.

Accepted Answer

A) personality profile 
B) background investigation 
C) fidelity appraisal 
D) character review

Question 14

Which of the following statements about human resource management opportunities and challenges is most accurate?

Accepted Answer

A) the age composition of the labor force is becoming younger 
B) workers are becoming less loyal to their firms, resulting in higher turnover 
C) workers are now demanding that more of their compensation be in wages and salaries and less in fringe benefits 
D) the number of workers who have received training in high tech fields far exceeds the number of job openings in these areas

Question 15

The Age Discrimination in Employment Act permits age limits in professions where it can be established that ability to perform the job declines significantly with age.

Accepted Answer

A) True 
 B)False

Question 16

In an ongoing study, Jay Schuster concluded that the best way to compensate members of a team is to base each member's pay on her or his individual performance.

Accepted Answer

A) True 
 B)False

Question 17

By doing a quick, one-minute search, an HR specialist determined who in her company knew programming language C++. The specialist used the company's database to retrieve the information, however, this information should also be part of the HR planning process, as found in .

Accepted Answer

A) specific job descriptions 
B) the future labor supply assessment 
C) the human resource inventory 
D) the company training portfolio

Question 18

Due to the secret nature of performance standards, employees are only permitted to review these standards at the time when they receive their appraisal.

Accepted Answer

A) True 
 B)False

Question 19

Very few experienced employees have skill and knowledge that is considered a higher level than what they use at their jobs.

Accepted Answer

A) True 
 B)False

Question 20

As a salesman, Rob Lytle's pay is based on a percentage of his total sales. This type of pay arrangement is known as a commission.

Accepted Answer

A) True 
 B)False

Exam 11: Human Resource Management: Finding and Keeping the Best Employees

Which of the following statements best describes the current view of the role of human resource management within a firm?

Which of the following is an external recruitment source?

The last step in performance appraisal is to:

The human resource manager's job is easier today than it was in the past because a growing percentage of the work force is highly educated and well-prepared for jobs in the contemporary business environment.

Management is turning to a strategy of offering more lateral transfers due to the fact that many companies are operating under a flatter organization structure.

CareerBuilder and the Monster are examples of:

Computer and robotics training is sometimes performed in a nearby classroom type setting. We refer to near-the-job-training as .

According to the material in the "Spotlight on Small Business" box in Chapter 11, which of the following statements about recruiting workers for a small business is the most accurate?

Flextime plans are particularly well suited for workers on an assembly line.

Charlie plans to hire three outside sales professionals for his small non-profit organization that operates out of a suburb of Chicago. The new recruits know that after a three-month period, only one will remain. He is using a method of recruitment called part-time, temporary employment.

The cost of recruiting, processing, and training a new entry level employee is significant, and sometimes exceeds the annual salary earned by the employee.

A is a check of a potential employee's work record, academic record, credit history, and recommendations.

Which of the following statements about human resource management opportunities and challenges is most accurate?

The Age Discrimination in Employment Act permits age limits in professions where it can be established that ability to perform the job declines significantly with age.

In an ongoing study, Jay Schuster concluded that the best way to compensate members of a team is to base each member's pay on her or his individual performance.

By doing a quick, one-minute search, an HR specialist determined who in her company knew programming language C++. The specialist used the company's database to retrieve the information, however, this information should also be part of the HR planning process, as found in .

Due to the secret nature of performance standards, employees are only permitted to review these standards at the time when they receive their appraisal.

Very few experienced employees have skill and knowledge that is considered a higher level than what they use at their jobs.

As a salesman, Rob Lytle's pay is based on a percentage of his total sales. This type of pay arrangement is known as a commission.