Question 1

A House of Quality is used to:

Accepted Answer

A)   Organize a company into departments focusing on quality.
B)   Structure the engineering team.
C)   Translate customer needs into design specifications.
D)   Calculate specifications for desired cost reductions.
E)   Calculate capability of a process to meet customer specifications. C

Question 2

Under which of the following conditions is acceptance sampling appropriate?

Accepted Answer

A)   testing of the product is destructive
B)   time is available for 100% inspection
C)   the sample can be taken from the top of the batch
D)   the batch to be sampled is small
E)   sampling is a natural part of the process A

Question 3

Which of the following statements is true concerning benchmarking?

Accepted Answer

A)   it seeks improvement by analyzing the internal process
B)   it studies only organizations in the same industry
C)   it studies the "best in class" organizations
D)   it is a process for determining performance measures for the shop floor C

Question 4

The specification for the cut length of a board is 12 inches ± .5 inches. A sample of boards showed an average length of 11.8 inches and a standard deviation of .1 inches. The Cpk for this process is:

Accepted Answer

A)   7
B)   3
C)   2.33
D)   1
E)   .42

Question 5

Which of the common quality decision making techniques compares products to the competition?

Accepted Answer

A)   Fishbone diagrams
B)   Six Sigma
C)   Quality Function Deployment
D)   Statistical Process Control
E)   Product sampling inspection

Question 6

An international standard to assist organizations in contributing to sustainable development through an understanding of social responsibility is:

Accepted Answer

A)   ISO 26000:2010
B)   ISO 9000:2015
C)   ISO 9001:2015
D)   ISO 14001:2015

Question 7

Which of the following statements is best if a process has a Cpk of between 1 and 1.33?

Accepted Answer

A)   the process is not capable
B)   the process is marginal
C)   the process is capable
D)   none of the above is true

Question 8

Which of the following statements is best?
I. The capability of a process is related to the product specification limits.
II. Quality does not depend on the process used.
III. Defects can only be produced by a shift in the mean.

Accepted Answer

A)   I only is true
B)   I and III only are true
C)   II and III only are true
D)   all the above are true
E)   none of the above is true

Question 9

Which of the following statements regarding TQM is best?
I. TQM is organization wide and everyone's responsibility
II. Customer focus is not a requirement of TQM.
III. Only junior management is involved in TQM.

Accepted Answer

A)   I only is true
B)   II only is true
C)   III only is true
D)   I and II only are true
E)   all the above are true

Question 10

Random variation in a process can be caused by which of the following?

Accepted Answer

A)   people
B)   machinery
C)   materials
D)   all the above
E)   none of the above

Question 11

A process has been sampled and it is found to have a Cpk on the upper side of 2.4 and a Cpk on the lower side of 1.4. The Cp for this process would be:

Accepted Answer

A)   2
B)   1.9
C)   3.8
D)   4.8
E)   The value of the process mean is needed to solve this problem.

Question 12

Which of the following is/are included in the cost of preventing poor quality?

Accepted Answer

A)   operator training
B)   final inspection
C)   warranty charges
D)   all the above are included in the costs of preventing poor quality
E)   none of the above is included in the costs of preventing poor quality

Question 13

The Top Six Sigma project managers are known as:

Accepted Answer

A)   Black Belts
B)   White Hats
C)   Best-In-Class
D)   World Class
E)   Biero

Question 14

The voice of the customer is:

Accepted Answer

A)   The response heard from market promotions
B)   An expression for customer wants.
C)   The communication method used for network marketing.
D)   A measure of capability of a process.

Question 15

Giving people the authority to make decisions and take action in their work areas is called which of the following?

Accepted Answer

A)   teamwork
B)   organizational skills
C)   empowerment
D)   any of the above
E)   none of the above

Question 16

Which of the following quality processes is part of QFD?

Accepted Answer

A)   House of quality
B)   Statistical Process Control
C)   Lean
D)   ISO:9000:2015
E)   Quality for delivery

Question 17

Six Sigma:

Accepted Answer

A)   Is only applicable if a process is repetitive.
B)   Is an offshoot of the 5-S program.
C)   Is an award sponsored by the Malcolm Baldridge Foundation.
D)   Is about more than measurement of parts production.

Question 18

Which of the following statements is correct regarding acceptance sampling?

Accepted Answer

A)   sample inspection is 100% accurate
B)   the consumer's risk is that a lot with less than the acceptable number of defects will be accepted
C)   The producer's risk is that a batch with more than the acceptable number of defects will be rejected
D)   The cost of the sampling plan must be balanced against the consumer's risk and the producer's risk
E)   Lots are accepted when the consumer's risk equals the producer's risk

Question 19

Which of the following statements is correct regarding control charts?
I. Specification limits are the same as control limits
II. If there is no assignable cause of variation the process is in control
III. A shift in the or average will show up on the X portion of the X and R chart

Accepted Answer

A)   I and II are true
B)   I and III are true
C)   II and III are true
D)   all the above are true
E)   none of the above is true

Question 20

Which of the following statements is best if a process has a capability index (Cp) of 0.83?

Accepted Answer

A)   the process is capable
B)   the process is not capable
C)   cannot tell whether the process is capable or not from the information
D)   the product specifications are adequate

Exam 16: Total Quality Management