Multiple Choice
Kathryn gets a haircut only from Jane, as Jane has been able to meet Kathryn's expectations every time she has given her a haircut.The dimension of service that influences Kathryn's decision is:
A) assurance.
B) reliability.
C) tangibility.
D) responsiveness.
E) empathy.
Correct Answer:
Verified
Correct Answer:
Verified
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