Multiple Choice
An electronics retail chain asked its customers to rate the service it provides at its customer support division based on the inclination and alertness of staff members in providing service to customers.The service dimension that the company is trying to evaluate in this scenario is:
A) reliability.
B) responsiveness.
C) assurance.
D) empathy.
E) tangibility.
Correct Answer:
Verified
Correct Answer:
Verified
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