Multiple Choice
The service dimension that refers to the willingness of service providers to help customers and provide prompt service is:
A) assurance.
B) empathy.
C) tangibility.
D) responsiveness.
E) reliability.
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q26: Firms engaged primarily in selling products view
Q103: An excellent and straightforward method for assessing
Q104: The hotel scored high on the responsiveness
Q105: A well-known airline company trains its employees
Q106: Any intangible offering that involves a deed,
Q107: Which of the following is true regarding
Q108: Kathy plans a weekend getaway to a
Q110: Distributive fairness refers to the customer's perception
Q111: A new hotel in the city styles
Q113: Tom works as flight attendant and puts