Kathy Plans a Weekend Getaway to a Natural Lake Resort

Multiple Choice

Kathy plans a weekend getaway to a natural lake resort known for its migratory birds.On arrival, she learns that the hotel is overbooked.Reception places Kathy in lower-priced shared accommodation instead of the studio room which she had booked.Kathy decides not to book with the resort again.The service provider was unable to recover the service failure because:

A) it did not listen to her complaints.
B) it was not permitted to compensate her.
C) it did not provide adequate compensation to Kathy.
D) Kathy was not convinced even after she received fair compensation.
E) it did not respond immediately to her complaints.