Saresh Is the Owner of Change-Ezz, a Salon Specializing in Hair

Multiple Choice

Saresh is the owner of Change-ezz, a salon specializing in hair cutting and hair styling. Lately, Saresh has been trying to improve the quality of service provided by Change-eez. However, he has been experiencing difficulties in finding ways to systematize and control the salon's quality of operations. Saresh's inability to standardize his salon's service best illustrates the feature of the service.

A) intangibility
B) inseparability
C) perishability
D) heterogeneity
E) marketability