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Hair Stylists Find It Challenging to Standardize Their Service Because

Question 189

Multiple Choice

Hair stylists find it challenging to standardize their service because the customer must be involved in the haircut procedure. Which of the following unique features of services does the scenario illustrate?


A) Intangibility
B) Inseparability
C) Perishability
D) Heterogeneity
E) Homogeneity

Correct Answer:

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