By Installing Automated Check-In Kiosks in Airports, Airlines Have Increased

Multiple Choice

By installing automated check-in kiosks in airports, airlines have increased customer convenience and facilitated faster check-in by customers. It has considerably reduced the number of personnel attending to flight passengers. This has led to a decrease in characteristic of the airline service.

A) perishability.
B) intangibility.
C) customer contact.
D) homogeneity.
E) customer service.