Multiple Choice
A six sigma 6σ) approach to quality:
A) focuses on preventing defects by using customer feedback.
B) means there are no more than 6 defects per million opportunities.
C) was developed by Japanese companies in the 1950s..
D) is very close to zero defects.
E) has soft goals such as happier customers and employees.
Correct Answer:

Verified
Correct Answer:
Verified
Q1: ISO 9001:2008 provides a tested framework for
Q2: Reliability refers to the match between a
Q3: Kaizen is a Japanese term for process
Q4: The role and responsibilities of supply may
Q6: Statistical process control SPC) is a technique
Q7: External failure costs are incurred when poor-quality
Q8: Deming's 14 points stress the importance of:<br>A)
Q9: A supplier certification program:<br>A) adds cost to
Q10: Upper UCL) and lower control limits LCL):<br>A)
Q11: It is unreasonable to expect a supplier