Question 1

Daycare workers are more vulnerable to Type 2 violence than Type 3 violence in their workplace.

Accepted Answer

A) True 
 B)False  True

Question 2

Read the following scenario and answer questions.
Employment in the fast food industry (e.g. McDonalds, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
-If a group of coworkers are ostracizing a fellow coworker by refusing to talk to them and making derogatory comments about them within their hearing, what term would best describe this behaviour?

Accepted Answer

A)   assault
B)   bullying
C)   incivility
D)   gossiping B

Question 3

What is the first overall occupational risk factor?

Accepted Answer

A)   working alone
B)   working with prisoners
C)   working with impaired clients
D)   working with the general public D

Question 4

Read the following scenario and answer questions.
Employment in the fast food industry (e.g. McDonalds, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
-What would be the most representative example of Type 4 workplace violence at a fast food restaurant?

Accepted Answer

A)   an angry customer shouting at the cashier
B)   a former employee attacking their supervisor
C)   a former girlfriend/boyfriend texting someone 50 times in a shift
D)   a robber waving a weapon and asking for all the money in the cash drawers

Question 5

Sexual harassment and sexual coercion mean the same thing.

Accepted Answer

A) True 
 B)False

Question 6

According to the text, emotional abuse is another term for bullying.

Accepted Answer

A) True 
 B)False

Question 7

Why was Grant's law created?

Accepted Answer

A)   to reduce the risk for taxi drivers
B)   to reduce the potential of violence in health care
C)   to reduce the risk of violence for gas station attendants
D)   to raise awareness of workplace violence for social workers

Question 8

What common approach is used to categorize workplace violence?

Accepted Answer

A)   the type of workplace involved
B)   the type of aggressive behaviour
C)   the relationship between the work tasks and work schedule
D)   the relationship between the assailant and the victim

Question 9

Read the following scenario and answer questions.
Employment in the fast food industry (e.g. McDonalds, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
-According to Canadian data, what type of sexual harassment would a fast food employee be most likely to experience at work?

Accepted Answer

A)   inappropriate touching
B)   sexual coercion
C)   unwanted stares
D)   sexual gestures

Question 10

What does the assault cycle suggest about violence?

Accepted Answer

A)   It occurs only after a period of escalation.
B)   It occurs without a period of escalation.
C)   It occurs only when working with the general public.
D)   It is difficult to tell when someone is potentially violent.

Question 11

Which of the following are considered occupational risk factors for workplace violence?

Accepted Answer

A)   night shifts, training, inexperience, and access to emergency phones
B)   scheduling, authority, valuables, and taking care of others
C)   client interactions, perpetrator's relationship to worker, being female, and timing
D)   lack of training, poor emergency plans, inadequate supervision, and a diverse workplace

Question 12

Read the following scenario and answer questions.
Employment in the fast food industry (e.g. McDonalds, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
-What is the most likely target hardening strategy that fast food restaurants would use to protect against Type 1 violence?

Accepted Answer

A)   installing closed-circuit televisions and video cameras
B)   installing bullet-resistant barriers and revolving doors
C)   keeping as little cash as possible in cash drawers
D)   training employees on how to behave when threatened with assault

Question 13

What is the most immediate outcome of sexual harassment?

Accepted Answer

A)   increased job dissatisfaction
B)   increased intent to leave the organization
C)   increased complaints to senior management
D)   increased intent to file a lawsuit

Question 14

The assault cycle is a model that suggests once a person has become a victim of violence, they are likely to become a victim again.

Accepted Answer

A) True 
 B)False

Question 15

While employers are liable for sexual harassment, the person directly responsible for protecting employees from sexual harassment is the supervisor.

Accepted Answer

A) True 
 B)False

Question 16

Employees who have had workplace violence training will be better able to manage imminent risk because of perceived control.

Accepted Answer

A) True 
 B)False

Question 17

What differentiates incivility from bullying?

Accepted Answer

A)   the physical aspect of bullying
B)   the deliberate intent of incivility
C)   the lack of consequences for bullying
D)   the lack of a pattern of deliberate behaviour

Question 18

Based on the Supreme Court ruling, what type of workplace romance carries the lowest risk of a possible sexual harassment situation?

Accepted Answer

A)   male boss, female employee
B)   female boss, male employee
C)   female employee, male customer
D)   male employee, male boss

Question 19

What behaviours are represented by the SAV-T acronym?

Accepted Answer

A)   swearing, agitation, volume, threat
B)   shouting, agitation, volume, threat
C)   swearing, acting-out, vandalism, threat
D)   shouting, agitation, acting-out, vandalism

Question 20

What is the first step in managing workplace violence?

Accepted Answer

A)   risk mitigation
B)   education and training
C)   workplace violence policy
D)   risk assessment

Exam 8: Workplace Violence

Daycare workers are more vulnerable to Type 2 violence than Type 3 violence in their workplace.

What is the first overall occupational risk factor?

Sexual harassment and sexual coercion mean the same thing.

According to the text, emotional abuse is another term for bullying.

Why was Grant's law created?

What common approach is used to categorize workplace violence?

What does the assault cycle suggest about violence?

Which of the following are considered occupational risk factors for workplace violence?

What is the most immediate outcome of sexual harassment?

The assault cycle is a model that suggests once a person has become a victim of violence, they are likely to become a victim again.

While employers are liable for sexual harassment, the person directly responsible for protecting employees from sexual harassment is the supervisor.

Employees who have had workplace violence training will be better able to manage imminent risk because of perceived control.

What differentiates incivility from bullying?

Based on the Supreme Court ruling, what type of workplace romance carries the lowest risk of a possible sexual harassment situation?

What behaviours are represented by the SAV-T acronym?

What is the first step in managing workplace violence?