Question 1

Change implementation should start with shared diagnosis because:

Accepted Answer

A)   it is cheaper to have everyone work on it.
B)   it is faster to do it together.
C)   it creates agreement about the requirements for change.
D)   diagnostic processes frequently contain errors. C

Question 2

Company X recently went through a process of major and shared diagnoses of their internal barriers in order to improve performance. Based on Lewin's Change Model, this is in _______.

Accepted Answer

A)   Stage 1: unfreezing
B)   Stage 3: refreezing
C)   Stage 2: moving
D)   all of the above
E)   none of the above A

Question 3

Behavior (B) is a function of the person himself (P) and the environmental context (E) in which that person operates. Therefore:

Accepted Answer

A)   B * ƒ (P, 
E)  
B)   B + ƒ (P, 
E)  
C)   B = ƒ (P, 
E)  
D)   ƒ (P, 
E)   = B
E)   none of the above C

Question 4

Mutual engagement is best described as:

Accepted Answer

A)   a process of building dialogue and commitment among stakeholders.
B)   romantic relationships between two or more partners.
C)   the alignment of all processes and structures in the organization.
D)   the willingness to question assumptions and ideas.

Question 5

_________offers a complex and systemic perspective on how and why people behave and organizations operate.

Accepted Answer

A)   organizational behavior
B)   organizational development
C)   organizational change
D)   organizational policy
E)   none of the above

Question 6

Content-driven change creates an organizational climate in which employees will be motivated to adopt new behaviors consistent with the strategic direction of the organization.

Accepted Answer

A) True 
 B)False

Question 7

According to Lewin, the_______ way to motivate an individual to change is to create a sense of ________with the _________.

Accepted Answer

A)   best; satisfaction; organization
B)   worst; satisfaction; organization
C)   optimum; equilibrium; status quo
D)   only; disequilibrium; status quo

Question 8

The term "unfreezing" refers to:

Accepted Answer

A)   creating a warmer, more personal climate in the organization.
B)   mutual engagement.
C)   creating dissatisfaction with the status quo.
D)   using conflict resolution to resolve longstanding problems in the organization.
E)   none of the above

Question 9

To break the social habits that support existing patterns of behavior, start with creating dissatisfaction and discomfort.

Accepted Answer

A) True 
 B)False

Question 10

A task-aligned approach to change implementation motivates people to change their behaviors by focusing on the big picture and feelings of connectedness.

Accepted Answer

A) True 
 B)False

Question 11

Company X recently merged with Company Y. After extensive discussions with employees from both companies, a new direction was identified. The executives decided to create a new structure to reinforce this move. This is an example of Lewin's Change Model in which stage?

Accepted Answer

A)   Stage 1: unfreezing
B)   Stage 3: refreezing
C)   Stage 2: moving
D)   all of the above
E)   none of the above

Question 12

Mutual engagement occurs at the shared diagnosis stage but not during people alignment stage.

Accepted Answer

A) True 
 B)False

Question 13

In managing change, conflict:

Accepted Answer

A)   is always a positive force.
B)   is never a positive force.
C)   should be avoided at all cost.
D)   should be managed collaboratively.

Question 14

Using the model of effective change implementation, beginning a change process with a new structure, such as a balanced scorecard measuring system, would be considered:

Accepted Answer

A)   an accurate, content-driven move.
B)   an implementation trap.
C)   a process-driven approach.
D)   an example of task alignment.

Question 15

To break the "social habits" that support current patterns of behaviors, effective implementation needs to start with dissatisfaction, disequilibrium and discomfort.

Accepted Answer

A) True 
 B)False

Question 16

Based on Lewin's Change Model, the order of stages are:

Accepted Answer

A)   unfreezing, moving, refreezing.
B)   moving, refreezing, unfreezing.
C)   unfreezing, freezing, moving.
D)   moving, unfreezing, refreezing.
E)   none of the above

Question 17

To be effective, a change leader's initial task is to create_______ .

Accepted Answer

A)   behavior
B)   characteristics
C)   business processes
D)   relationship
E)   unfreezing

Question 18

________is a programmatic change in which specific programs are used as the centerpiece of implementation.

Accepted Answer

A)   content-driven change
B)   organization development
C)   process-driven change
D)   task alignment

Question 19

People alignment is the process of:

Accepted Answer

A)   reimbursing employees for visits to the chiropractor.
B)   matching the attributes of employees with company strategy.
C)   aligning performance with strategy.
D)   assisting people with new skills sets.

Question 20

Asking employees to enact new behaviors can be supported by organizational help in learning new skills.

Accepted Answer

A) True 
 B)False

Exam 2: Theories of Effective Change Implementation

Change implementation should start with shared diagnosis because:

Company X recently went through a process of major and shared diagnoses of their internal barriers in order to improve performance. Based on Lewin's Change Model, this is in _______.

Behavior (B) is a function of the person himself (P) and the environmental context (E) in which that person operates. Therefore:

Mutual engagement is best described as:

_________offers a complex and systemic perspective on how and why people behave and organizations operate.

Content-driven change creates an organizational climate in which employees will be motivated to adopt new behaviors consistent with the strategic direction of the organization.

According to Lewin, the_ way to motivate an individual to change is to create a sense of with the ___.

The term "unfreezing" refers to:

To break the social habits that support existing patterns of behavior, start with creating dissatisfaction and discomfort.

A task-aligned approach to change implementation motivates people to change their behaviors by focusing on the big picture and feelings of connectedness.

Company X recently merged with Company Y. After extensive discussions with employees from both companies, a new direction was identified. The executives decided to create a new structure to reinforce this move. This is an example of Lewin's Change Model in which stage?

Mutual engagement occurs at the shared diagnosis stage but not during people alignment stage.

In managing change, conflict:

Using the model of effective change implementation, beginning a change process with a new structure, such as a balanced scorecard measuring system, would be considered:

To break the "social habits" that support current patterns of behaviors, effective implementation needs to start with dissatisfaction, disequilibrium and discomfort.

Based on Lewin's Change Model, the order of stages are:

To be effective, a change leader's initial task is to create_______ .

________is a programmatic change in which specific programs are used as the centerpiece of implementation.

People alignment is the process of:

Asking employees to enact new behaviors can be supported by organizational help in learning new skills.