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Ian Purchased an Icewall Refrigerator That Regularly Broke Down

Question 39

Multiple Choice

Ian purchased an Icewall refrigerator that regularly broke down. So, when his friend Susan asked him to recommend a good refrigerator for her new home, Ian said, "You can buy any refrigerator other than an Icewall refrigerator because I had a bad experience with it." This bias of judgement is an example of the _____.


A) accessibility model
B) attribute recall heuristic
C) availability heuristic
D) judgment-encoding process
E) cognition-recall process

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