Question 1

Which of the following arrival times will have the most dramatic effect on an interview score?

Accepted Answer

A)  Arrive 15 minutes early 
B)  Arrive 5 minutes early 
C)  Arrive right at the time of the interview 
D)  arrive 5 minutes late

Question 2

"Suppose that an angry customer started yelling at you in front of other customers. What would you do?" This type of interview question is an example of a:

Accepted Answer

A)  disqualifier 
B)  clarifier 
C)  future-focused (situational) question 
D)  past-focused question

Question 3

What are the three characteristics of effective resumes?

Accepted Answer

The answer of What are the three characteristics of effective...

Question 4

Based on the information in your text, research suggests that the best day of the week to schedule an interview is:

Accepted Answer

A)  early in the week 
B)  later in the week 
C)  the middle of the week 
D)  there is not a best time

Question 5

Your text identifies eight factors that contribute to the poor reliability and validity of the interview process. Which factor is related to why there is no relationship between interview length and outcome?

Accepted Answer

A)  Lack of job relatedness 
B)  Contrast effect 
C)  Halo effect 
D)  Primacy effect

Question 6

Based on your text, newspaper advertisements typically ask the applicant to respond in one of four ways. Which of the following is NOT one of the four ways?

Accepted Answer

A)  Contact a recruiter 
B)  Apply in person 
C)  Send resume directly to the organization 
D)  Send a resume to a blind box

Question 7

Which of the following is NOT a description of an effective resume?

Accepted Answer

A)  Attractive and easy to read 
B)  The applicant looks as good as possible 
C)  There are no typos 
D)  Qualifications are embellished a little

Question 8

Which of the following factors would suggest emphasizing your strengths and concealing your weaknesses in an interview?

Accepted Answer

A)  Primacy effects 
B)  Contrast effects 
C)  Negative information bias 
D)  Nonverbal cues

Question 9

______ interviews involve several interviewers interviewing one applicant at the same time.

Accepted Answer

A)  Panel 
B)  Serial 
C)  Return 
D)  Group

Question 10

The resume that most takes advantage of such principles as primacy, priming, and short-term memory limits is the ______ resume.

Accepted Answer

A)  psychological 
B)  chronological 
C)  functional 
D)  premordal

Question 11

What are the three methods for scoring structured interview questions?

Accepted Answer

The answer of What are the three methods for scoring...

Question 12

In a structured interview, if an applicant gets a point for each part of an answer that taps a main point, she is being scored using the ____ approach.

Accepted Answer

A)  key issues 
B)  typical answer 
C)  criterion validity 
D)  Garcia and Perez

Question 13

Which of the following would NOT be good advice about writing a cover letter?

Accepted Answer

A)  Avoid grammar errors 
B)  Tailor your letter to each company 
C)  Don't beg 
D)  Use officious words

Question 14

Most evidence suggests that the typical unstructured interview is a _______ predictor of future performance.

Accepted Answer

A)  poor 
B)  moderate 
C)  high 
D)  perfect

Question 15

Direct mail recruiting works best for positions involving:

Accepted Answer

A)  low skill levels 
B)  temporary work 
C)  specialized skills 
D)  part-time work

Question 16

If you don't know the name of the person to whom you are sending your resume, use:

Accepted Answer

A)  Dear sir 
B)  Dear madam 
C)  To whom it may concern 
D)  Dear human resource director

Question 17

What are the six types of structured interview questions?

Accepted Answer

The answer of What are the six types of structured...

Question 18

What are the four types of newspaper recruitment advertisements?

Accepted Answer

The answer of What are the four types of newspaper...

Question 19

Based on the available research, which of the following recruitment strategies may enhance employee moral and motivation?

Accepted Answer

A)  Job analysis 
B)  Internal recruitment 
C)  External recruitment 
D)  Use of electronic media

Question 20

What are the seven psychological principles used in the psychological resume?

Accepted Answer

The answer of What are the seven psychological principles used...

Exam 4: Employee Selection: Recruiting and Interviewing.