Question 1

Which of the following is NOT an example of a diversity principle that will help managers do a better job of managing company diversity?

Accepted Answer

A)  Treat group differences as important but not special.
B)  Set high but realistic goals.
C)  Tailor opportunities to groups and not individuals.
D)  Find the common ground.
E)  Follow and enforce federal and state laws regarding equal opportunity employment. C

Question 2

In order to take a step toward ensuring the change of stereotypical beliefs and attitudes, companies should _____.

Accepted Answer

A)  promote the glass ceiling
B)  avoid change agents
C)  stop social integration
D)  use diversity pairing
E)  discourage assimilation D

Question 3

Which of the following statements explains why diversity makes good business sense?

Accepted Answer

A)  Diversity increases an organization's retained earnings.
B)  Diversity helps companies attract and retain talented employees.
C)  Diversity makes individuals whole by returning them to the condition or place they would have been had it not been for discrimination.
D)  Diversity allows a company to act with economic responsibility.
E)  Diversity eliminates glass ceilings. B

Question 4

Affirmative action programs are typically designed to _____.

Accepted Answer

A)  create homogeneous diversity
B)  eliminate organizational plurality
C)  compensate for past discrimination
D)  protect white, non­Hispanic Americans
E)  guarantee diversity

Question 5

When ProvisionPro, a logistics firm, hired Melissa as its president, it became evident that ProvisionPro does not have a(n) _____ to prevent women from rising to leadership positions.

Accepted Answer

A)  organizational roadblock
B)  diversity bottleneck
C)  missing key
D)  missing rung
E)  glass ceiling

Question 6

​What are the four dimensions of surface-level diversity that many managers use to form initial impressions which can sometimes lead to discrimination?

Accepted Answer

A)  ​Gender, personality, age, and values
B)  ​Physical capabilities, gender, race/ethnicity, and age
C)  ​Values, attitudes, personality, and gender
D)  ​Race/ethnicity, age, personality, and beliefs
E)  ​Gender, physical capabilities, age, and attitudes

Question 7

To help companies reduce age discrimination, their managers can _____.

Accepted Answer

A)  recognize that age discrimination is not a very widespread problem
B)  hire workers under 40
C)  ensure that younger and older workers interact with each other
D)  give additional training to younger workers compared to older workers
E)  create more glass ceilings

Question 8

Why does fostering diversity in companies make good business sense?

Accepted Answer

The answer of Why does fostering diversity in companies make...

Question 9

A family restaurant based in the English speaking providence of Ontario, was planning to open a new branch in the French-speaking areas of Canada and transfer some of its existing employees to the new business. Which of the following dimensions of personality would the transferred employees require to work with this restaurant?

Accepted Answer

A)  Conservativeness
B)  Empathy
C)  Credibility
D)  Impulsiveness
E)  ​Openness to experience

Question 10

Surface-level diversity refers to differences such as age, gender, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure.

Accepted Answer

A) True 
 B)False

Question 11

Comment on the nature, sources, pervasiveness, and impact of age discrimination in the United States. Give an example of one situation that you are acquainted with that could be construed as an example of age discrimination. Explain how, if at all, the possible remedies for age discrimination provided in the text could have avoided the situation described in your example.

Accepted Answer

The answer of Comment on the nature, sources, pervasiveness, and...

Question 12

What constitutes a disability? How does a disabilityresult in disability discrimination? What actions can employers take to avoid such discrimination?

Accepted Answer

The answer of What constitutes a disability? How does a...

Question 13

A disability is defined as a mental or physical impairment that substantially limits one or more major life activities.

Accepted Answer

A) True 
 B)False

Question 14

To make sure that people of all racial and ethnic backgrounds have the same opportunities, companies should _____.

Accepted Answer

A)  eliminate selection and promotion criteria
B)  survey employees about their job perceptions and satisfaction
C)  use autonomous hiring programs
D)  use a discrimination ombudsman
E)  build higher glass ceilings

Question 15

Briefly explain the two basic types of diversity training programs.

Accepted Answer

The answer of Briefly explain the two basic types of...

Question 16

Which of the following diversity practices is a special kind of mentoring?

Accepted Answer

A)  Skills­based training
B)  ​Diversity pairing
C)  Diversity audits
D)  Awareness training
E)  Role­playing

Question 17

_____ typically amount to more than 90 percent of employees' salaries.

Accepted Answer

A)  Contribution margins
B)  Turnover costs
C)  Product obsolescence
D)  Training costs
E)  Employee pilferage

Question 18

Sriscover communications is part of a national program in which employers encourage workers to continue working as long as they are physically able. To help its aging workers, the lock manufacturer has provided them with magnifying lenses that give them the vision acuity they need to work on the small parts within a lock. These lenses are an example of _____.

Accepted Answer

A)  assistive technology
B)  job enrichment
C)  management reciprocity
D)  task reengineering
E)  disparity balances

Question 19

The different methods or paradigms for managing diversity include the discrimination and fairness paradigm, the access and legitimacy paradigm, and the learning and effectiveness paradigm.

Accepted Answer

A) True 
 B)False

Question 20

The primary benefit of the _____ is that it generally brings about fairer treatment of employees and increases demographic diversity.

Accepted Answer

A)  access and legitimacy paradigm
B)  ​discrimination and fairness paradigm
C)  learning and effectiveness paradigm
D)  personal integration paradigm
E)  sociocultural paradigm

Exam 12: Managing Individuals and a Diverse Workforce

Which of the following is NOT an example of a diversity principle that will help managers do a better job of managing company diversity?

In order to take a step toward ensuring the change of stereotypical beliefs and attitudes, companies should _____.

Which of the following statements explains why diversity makes good business sense?

Affirmative action programs are typically designed to _____.

When ProvisionPro, a logistics firm, hired Melissa as its president, it became evident that ProvisionPro does not have a(n) _____ to prevent women from rising to leadership positions.

​What are the four dimensions of surface-level diversity that many managers use to form initial impressions which can sometimes lead to discrimination?

To help companies reduce age discrimination, their managers can _____.

Why does fostering diversity in companies make good business sense?

Surface-level diversity refers to differences such as age, gender, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure.

What constitutes a disability? How does a disabilityresult in disability discrimination? What actions can employers take to avoid such discrimination?

A disability is defined as a mental or physical impairment that substantially limits one or more major life activities.

To make sure that people of all racial and ethnic backgrounds have the same opportunities, companies should _____.

Briefly explain the two basic types of diversity training programs.

Which of the following diversity practices is a special kind of mentoring?

_____ typically amount to more than 90 percent of employees' salaries.

The different methods or paradigms for managing diversity include the discrimination and fairness paradigm, the access and legitimacy paradigm, and the learning and effectiveness paradigm.

The primary benefit of the _____ is that it generally brings about fairer treatment of employees and increases demographic diversity.

What are the four dimensions of surface-level diversity that many managers use to form initial impressions which can sometimes lead to discrimination?