Multiple Choice
The "high quality customer service" element of a customer service strategy is achieved by attention to all of the following except?
A) "Wow" factor
B) Reliability
C) Fairness
D) Pricing
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q88: Grouping similar customers based on their characteristics
Q89: Performance metrics for customer relationship initiatives should
Q90: Customer service policies will likely consider all
Q91: CRM applications are used for customer relationship
Q92: The use of the telephone to identify
Q94: What is the customer lifetime value of
Q95: If a company knows that it retained
Q96: A small business owner has noticed that
Q97: Direct mail is often used for all
Q98: Marketing to a customer by sending materials