Which of the Following Is an Incorrect Match of Customer $\rightarrow$

Multiple Choice

Which of the following is an incorrect match of customer service performance measure type and measure?

A) Transaction measure $\rightarrow$ Percentage of orders expedited
B) Pre-transaction measures $\rightarrow$ Hours of training completed
C) Pre-transaction measures $\rightarrow$ Number of customer service improvements implemented
D) Post-transaction measures $\rightarrow$ Number of deliveries made