Question 1

Describe how disruptions such as natural disasters or terrorism affect supply chains.

Accepted Answer

The answer of Describe how disruptions such as natural disasters...

Question 2

High contact services are likely to:

Accepted Answer

A)  Be as hard or easy to manage as low contact services 
B)  Be harder to manage than low contact services 
C)  Be easier to manage than low contact services 
D)  Require no management

Question 3

Which of the following would be most likely to enhance supply chain responsiveness?

Accepted Answer

A)  Partnering with a local supplier in a foreign market 
B)  Closing overseas manufacturing facilities 
C)  Outsourcing distribution center operations 
D)  Limiting product customization options

Question 4

The reduction of waste, along with continuous improvement, and the synchronization of material flows within the organization and between supply chain trading partners are characteristics of which operations management development?

Accepted Answer

A)  Project management 
B)  Lean thinking 
C)  Total Quality Management 
D)  MRP and ERP

Question 5

Demand can be positively stimulated by the use of which of the following demand management techniques?

Accepted Answer

A)  Closing facilities 
B)  Increasing prices 
C)  Aggressive marketing 
D)  Capacity reduction

Question 6

Which of the following is not one of the eight key supply chain processes?

Accepted Answer

A)  Customer service management 
B)  Demand management 
C)  Inventory management 
D)  Order fulfillment

Question 7

Designing and producing new products that customers want and doing it frequently and efficiently is associated with which of the eight key supply chain processes?

Accepted Answer

A)  Customer service management 
B)  Customer relationship management 
C)  Manufacturing flow management 
D)  Product development and commercialization

Question 8

Which of the eight key supply chain processes refers to "satisfying customer orders"?

Accepted Answer

A)  Order fulfillment 
B)  Demand management 
C)  Customer service management 
D)  Product development and commercialization

Question 9

Implicit service, as part of a goods-service, includes which of the following?

Accepted Answer

A)  Bank building 
B)  Transportation 
C)  Convenience 
D)  Food in a restaurant

Question 10

Operations management concepts are modern concepts and did not exist prior to the 20th century.

Accepted Answer

A) True 
 B)False

Question 11

Processes turn _________ into ________.

Accepted Answer

A)  outputs, inputs 
B)  inputs, outputs 
C)  returned product, refurbished product 
D)  components, raw materials

Question 12

Nissan was able to enhance its profitability by which of the following?

Accepted Answer

A)  Increasing the company's supplier base 
B)  Severing relationships with overseas manufacturers 
C)  Reducing the company's number of suppliers 
D)  Decreasing its advertising presence

Question 13

A large hardware store is considering an investment in technology to enable easier inventory tracking of boxes of product when received. What technology could the hardware store consider?

Accepted Answer

A)  DTC 
B)  SQC 
C)  ASQ 
D)  RFID

Question 14

A company's suppliers should be reevaluated _________.

Accepted Answer

The answer of A company's suppliers should be reevaluated _________....

Question 15

Repairing a ___________ is typically easier than repairing a __________.

Accepted Answer

A)  customer service failure, manufacturing failure 
B)  broken manufactured product, poorly provided service experience 
C)  poorly provided service experience, broken manufactured product 
D)  transportation service failure, fast-food service failure

Question 16

A company implementing a liberal policy for accepting customers bringing back unwanted or defective purchases relates to which of the eight key supply chain processes?

Accepted Answer

A)  Customer relationship management 
B)  Demand management 
C)  Supplier relationship management 
D)  Returns management

Question 17

Order fulfillment is "making the product or service and managing production inventories."

Accepted Answer

A) True 
 B)False

Question 18

Excess server capacity can be used to mitigate which of the following situations?

Accepted Answer

A)  Excessive customer questions about a product 
B)  Excessive customer warranty claims 
C)  Excessive customer product returns 
D)  Excessive customer wait time

Question 19

Poorly provided service experiences tend to be _______ correctable than a defective, manufactured product.

Accepted Answer

A)  neither more nor less 
B)  more 
C)  less 
D)  far more

Question 20

Lean thinking is characterized by all of the following except:

Accepted Answer

A)  Reduction of waste 
B)  Increased inventory levels 
C)  Synchronization of supply chain flows 
D)  Continuous improvement

Exam 1: Operations Management, Processes, and Supply Chain Management