Question 1

BPM software is limited in its ability provide analytics to managers to build or modify processes quickly without knowing programming languages.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is an approach that links a company with providers of the raw components it needs to make a product or service, manufacture that product or service, and delivers it to customers.

Accepted Answer

A)  Customer Relationship Management (CRM) 
B)  Supply Chain Management (SCM) 
C)  Product Lifecycle Management (PLM) 
D)  Enterprise Resource Planning (ERP) 
E)  Value Chain Management (VCM)

Question 3

This is the tool that is used to help map a sequence of tasks that support a business process.

Accepted Answer

The answer of This is the tool that is used...

Question 4

The Process Perspective is also called the Silo perspective

Accepted Answer

A) True 
 B)False

Question 5

In which business structure is the firm a hierarchy organized around a set of functions. Each group has a core competency that it concentrates upon.

Accepted Answer

A)  Technology 
B)  Business reengineering approach 
C)  Functional 
D)  Process Control 
E)  Business process

Question 6

The speed and magnitude at which organizations must make changes today continues to decrease as a result of technology.

Accepted Answer

A) True 
 B)False

Question 7

Middleware is software used to:

Accepted Answer

A)  connect processes running on different computer systems across a network. 
B)  integrate a computer's operating system and its applications. 
C)  connect a computer system to the network. 
D)  support agile process redesign. 
E)  provide best business practices to ERP systems.

Question 8

Early computer systems were designed to support the silo perspective rather than a cross-functional business process approach.

Accepted Answer

A) True 
 B)False

Question 9

Which one of the following enterprise systems is social technologies increasingly integrating with?

Accepted Answer

A)  ERP 
B)  SCM 
C)  PLM 
D)  CRM 
E)  SAP

Question 10

Explain why installing an enterprise system often requires the redesign of existing business processes and the impact this has on the organization.

Accepted Answer

The answer of Explain why installing an enterprise system often...

Question 11

At the heart of how a business operates, you will find a collection of core business processes.

Accepted Answer

A) True 
 B)False

Question 12

All of the following are characteristics of an ERP system EXCEPT:

Accepted Answer

A)  ERP systems provide seamless integration of information flow across the organization. 
B)  ERP systems provide best (or at least "very good") practices for generic business processes. 
C)  ERP systems have evolved to support newer IT architectures. 
D)  ERP systems work "out of the box" with little configuration requirements. 
E)  ERP systems are usually software packages obtained from a provider/vendor

Question 13

The major difference between an ERPII and ERP III system is which of the following features?

Accepted Answer

A)  Advances in software usability and flexibility 
B)  Information is made immediately available to external stakeholders using social and collaborative tools 
C)  Information is made available to all departments in the company 
D)  Advanced quering and reporting capabilities 
E)  Close integration with e-business technologies

Question 14

Match the business process with the enterprise system that supports this process.
 $$\begin{array} { | l | l | } 
\hline \text { ERP } & \text { Financial management } \
\hline \text { ERP } & \text { Operations management } \
\hline \text { CRM } & \text { Customer services and support history } \
\hline \text { CRM } & \text { Loyalty propram management } \
\hline \text { SCM } & \text { Denarnd planning and forecasting } \
\hline \text { SCM } & \text { Service parts planning } \
\hline \text { PLM } & \text { Innovation management } \
\hline
\end{array}$$

Accepted Answer

The answer of Match the business process with the enterprise...

Question 15

All of the following are good metrics a firm can use to measure the success of a business process EXCEPT for:

Accepted Answer

A)  A customer's satisfaction with the quality of the product received 
B)  The time elapsed from when the customer placed an order to the time the product is received 
C)  The change in demographics of a region. 
D)  The number of orders the customer places in a given timeframe. 
E)  Revenue received from a service

Question 16

The reason some supply chains are succumbing to the "neighborhood effect" in which factories are built closer to suppliers and consumers is to reduce _______ costs.

Accepted Answer

The answer of The reason some supply chains are succumbing...

Question 17

Identify the specific components of the payroll business process.
 $$\begin{array} { | l | l | } 
\hline \text { Hours worked by employees for the pay period } & \text { Input } \
\hline \text { Deternination of employee benefit costs } & \text { Task } \
\hline \text { Pay distributed to employees } & \text { Output } \
\hline \text { Accuracy/completeness of employee payments } & \text { Metric } \
\hline
\end{array}$$

Accepted Answer

The answer of Identify the specific components of the payroll...

Question 18

Enterprise systems are large information systems that provide the core functionality needed to run a business and share data across all divisions of the business.

Accepted Answer

A) True 
 B)False

Question 19

All of the follow are negative outcomes found in a firm that is set up using a functional model, EXCEPT for:

Accepted Answer

A)  suboptimization. 
B)  communication gaps. 
C)  lose site of the business goals. 
D)  lost information. 
E)  redundancy of expertise.

Question 20

Match the scenario below to the enterprise system is represents.
 $\begin{array}{|l|l|}
\hline \text { SCM } & \begin{array}{l}
\text { Kimberly Clark, a consumer products company, uses this IS to } \
\text { provide end-to-end visibility of the supply process in real time }
\end{array} \
\hline \text { CRM } & \begin{array}{l}
\text { Ritz Carlton uses this IS to capture information about guest } \
\text { preferences to enhance the customization of the services it } \
\text { provides its guests. }
\end{array} \
\hline \text { ERP } & \begin{array}{l}
\text { CEMEX uses this IS to standardize its manufacturing, } \
\text { accounting, procurement, finance and HR business processes. }
\end{array} \
\hline \text { PLM } & \begin{array}{l}
\text { Sloan Valve Company uses this IS to reduce the time-to- } \
\text { market for a new product to less than 12 months (down from } \
24 \text { months). }
\end{array} \
\hline
\end{array}$

Accepted Answer

The answer of Match the scenario below to the enterprise...

Exam 6: Information Systems and Digital Transformation

BPM software is limited in its ability provide analytics to managers to build or modify processes quickly without knowing programming languages.

Which of the following is an approach that links a company with providers of the raw components it needs to make a product or service, manufacture that product or service, and delivers it to customers.

This is the tool that is used to help map a sequence of tasks that support a business process.

The Process Perspective is also called the Silo perspective

In which business structure is the firm a hierarchy organized around a set of functions. Each group has a core competency that it concentrates upon.

The speed and magnitude at which organizations must make changes today continues to decrease as a result of technology.

Middleware is software used to:

Early computer systems were designed to support the silo perspective rather than a cross-functional business process approach.

Which one of the following enterprise systems is social technologies increasingly integrating with?

Explain why installing an enterprise system often requires the redesign of existing business processes and the impact this has on the organization.

At the heart of how a business operates, you will find a collection of core business processes.

All of the following are characteristics of an ERP system EXCEPT:

The major difference between an ERPII and ERP III system is which of the following features?

All of the following are good metrics a firm can use to measure the success of a business process EXCEPT for:

The reason some supply chains are succumbing to the "neighborhood effect" in which factories are built closer to suppliers and consumers is to reduce _______ costs.

Enterprise systems are large information systems that provide the core functionality needed to run a business and share data across all divisions of the business.

All of the follow are negative outcomes found in a firm that is set up using a functional model, EXCEPT for: