Multiple Choice
Which of the following may NOT be used by a manager of a service organisation to adjust or tailor capacity to match fluctuating levels of demand?
A) Anticipate the peak and off-peak periods of customer demand
B) Use more permanent employees
C) Train employees for multiple roles
D) Use more part-time employees
E) Rent or share extra facilities or equipment
Correct Answer:
Verified
Correct Answer:
Verified
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