What Risk Arises When Demand Is Operating Between Optimum and Maximum

Multiple Choice

What risk arises when demand is operating between optimum and maximum capacity?

A) Service quality may suffer, leading to dissatisfied customers
B) Customer attitudes may improve when they see how busy the company is
C) Service may improve above the optimum level, surprising customers
D) Productive resources may be underused, resulting in low productivity
E) Customers may perceive the company as unlikely to survive