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    Exam 10: Crafting the service environment
  5. Question
    Using Russell's Model of Affect, a Bank Would Most Likely
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Using Russell's Model of Affect, a Bank Would Most Likely

Question 42

Question 42

Multiple Choice

Using Russell's Model of Affect, a bank would most likely want its customers to feel:


A) confident
B) excited
C) aroused
D) sleepy
E) somnolent

Correct Answer:

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