Arrange the Following Steps in Setting Customer-Defined Standards in Chronological

Multiple Choice

Arrange the following steps in setting customer-defined standards in chronological order.
1) Translate customer expectations into behaviours
2) Set key performance indicators
3) Provide feedback to employees
4) Determine customer expectations for each service encounter

A) 1, 2, 3, 4
B) 2, 1, 3, 4
C) 4, 1, 2, 3
D) 4, 1, 3, 2
E) 1, 4, 3, 2