Multiple Choice
Under which of the following conditions is it important to separate proactive selling from simple order-taking?
A) The service situation is high-contact, so the customer is more involved.
B) The bulk of consumption is accounted for by repeat use.
C) The initial contact occurs weeks before the customer receives the service.
D) It takes a long time to complete service delivery.
E) The services are capacity-constrained.
Correct Answer:
Verified
Correct Answer:
Verified
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