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    Exam 11: Managing the customer service function
  5. Question
    Employees Who Interact with Customers Need Which of the Following
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Employees Who Interact with Customers Need Which of the Following

Question 70

Question 70

Multiple Choice

Employees who interact with customers need which of the following?


A) Technical skills
B) Interpersonal communication skills
C) Appropriate personalities
D) Appropriate mannerisms
E) All of the above

Correct Answer:

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