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  3. Study Set
    Services Marketing
  4. Exam
    Exam 11: Managing the customer service function
  5. Question
    It Is Equally as Important to Acknowledge and Affirm Good
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It Is Equally as Important to Acknowledge and Affirm Good

Question 9

Question 9

True/False

It is equally as important to acknowledge and affirm good work as it is to take corrective action on defective work.

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