Multiple Choice
Which of the following is NOT a way marketers are using technology to obtain information from their customers?
A) Corporate websites that offer an opportunity to purchase directly
B) Corporate websites with pages where consumers may post questions
C) RFID tags that keep track of inventory without a scanner
D) Electronic self-service systems such as electronic banking
E) Toll-free numbers to call with questions
Correct Answer:

Verified
Correct Answer:
Verified
Q1: Customer satisfaction and customer dissatisfaction are 'two
Q2: A climate for service combined with a
Q3: Key performance indicators (KPIs) are most commonly
Q4: The underlying culture of the organisation has
Q6: Which of the following is NOT a
Q7: The first step in setting customer-defined standards
Q8: Which of the following is NOT one
Q9: It is equally as important to acknowledge
Q10: Select a company that you believe is
Q11: Delivering the core service as promised is