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    Exam 12: Customer satisfaction and service quality
  5. Question
    Recent Research Has Shown That the 'Halo Effect' Is of Particular
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Recent Research Has Shown That the 'Halo Effect' Is of Particular

Question 45

Question 45

Multiple Choice

Recent research has shown that the 'halo effect' is of particular importance to:


A) professional services
B) organisational services
C) credence services
D) social services
E) all of the above

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