Multiple Choice
Which of the following is one of the methods in service 'GAP 3: Ensure that service performance meets standards prescription methods'?
A) Clarify employee roles
B) Turn information and insights into action
C) Measure performance and provide regular feedback
D) Develop advertising that features real employees
E) Reward managers and employees for attaining quality goals
Correct Answer:
Verified
Correct Answer:
Verified
Q56: Which of the following is the dominant
Q57: At which level of employee satisfaction are
Q58: Many previously two-partner GPs are moving into
Q59: Fast and effective handling of a complaint
Q60: To be successful in today's market, organisations
Q62: Which one of the following is the
Q63: In the gaps model of service quality,
Q64: _ factors leave no impact on consumers
Q65: In designing an effective service guarantee, which
Q66: In which scenario is the customer's zone