Multiple Choice
Which of the following statements are true in connection with measuring customer satisfaction?
A) All firms have their own way of keeping track of the customer satisfaction metric.
B) A sophisticated customer satisfaction metric will solve the problem.
C) Innovation is rarely necessary.
D) Ensure fundamentals are right.
E) a and d
Correct Answer:
Verified
Correct Answer:
Verified
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Q26: Use the same service experience from Question
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Q29: In a study of customer satisfaction in
Q30: Making service processes more efficient will generally
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Q33: A powerful tool which can be used
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Q36: Satisfaction is a consumer's post-purchase evaluation of