True/False
Organisations which promote their business as being faster and more efficient than competitors run the risk of being unable to manage their customers' high expectations.
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q23: A comparison of the ratio of buyer's
Q24: Which of the following statements is NOT
Q25: In Herzberg's two-factor theory, dissatisfiers play the
Q26: Use the same service experience from Question
Q27: Hart (1988) argues that guarantees are powerful
Q29: In a study of customer satisfaction in
Q30: Making service processes more efficient will generally
Q31: Which of the following statements are true
Q32: Select a local business.Use the Gaps Model
Q33: A powerful tool which can be used