Question 1

The need for interpersonal and communication skills fades as a manager moves from the lower levels of an organization into the upper management arena.

Accepted Answer

A) True 
 B)False

Question 2

Lyle is the CEO of an international hotel chain. Lyle is most likely to focus on

Accepted Answer

A) long-term survival of the organization. 
B) translating goals and objectives into specific activities. 
C) managing frontline managers. 
D) supervising nonmanagement employees. 
E) initiating new daily activities.

Question 3

Through careful monitoring of the financial budgets of a firm, managers can detect potential problems in reaching their financial goals and take actions to reverse the problem. This is an example of the ________ function of management.

Accepted Answer

A) planning 
B) controlling 
C) leading 
D) organizing 
E) staffing

Question 4

"Recently, I looked at how to define jobs and group jobs together to most efficiently utilize the employees in those jobs," said Hector Pena, CEO of 3XMetals Industries, Inc. "And now I need to assign people-managers-to be responsible for the various job groupings." The CEO is describing the management function of

Accepted Answer

A) planning. 
B) organizing. 
C) leading. 
D) controlling. 
E) decision making.

Question 5

Trang is the CEO of Windward Cycles, a company which manufactures high-end racing bikes. The company's handmade, titanium bicycles have been very popular with professional cyclists, winning many industry awards. Last year the company was acquired by Kestrel Holdings, which decided to expand it into the recreational cycling market with a line of lower-priced road bikes. At the end of the first quarter, Trang meets with his team. Kasha, the CFO, has determined that advance sales of the new road bikes have not been as robust as expected in the Midwest region. If Trang is utilizing the controlling function of management, his likely next steps will involve

Accepted Answer

A) looking at the advertising budget and deciding to allocate more money to the Midwest market. 
B) assigning a team to visit the Midwest offices with the goal of motivating the employees. 
C) revamping the company's mission statement to align with those of Kestrel Holdings. 
D) asking himself how he can be a more effective leader as the company moves in a new direction. 
E) recruiting and training new hires for the Midwest office's sales team.

Question 6

Which of the following is one of the ongoing challenges that characterize the current business landscape?

Accepted Answer

A) uniformity of offerings 
B) technological change 
C) quality 
D) cost competitiveness 
E) speed

Question 7

Which of the following is true of globalization?

Accepted Answer

A) The pace of change is slowing down. 
B) Only large companies are affected by globalization. 
C) Globalization is decreasing competition among companies. 
D) A company's talent can come from anywhere. 
E) The global marketplace is stable and unchanging.

Question 8

During an intense six-month contract negotiation, Jonas developed a strong working relationship with his client, Rob. Because of their professional bonding, Jonas and Rob were able to openly explore and constructively hammer out agreements on very tough contract issues. The resulting contract was far superior to what either Jonas or Rob might have hoped for six months earlier and was a good example of

Accepted Answer

A) globalization. 
B) technological change. 
C) knowledge management. 
D) collaboration across boundaries. 
E) cost competitiveness.

Question 9

Top-level managers are also known as tactical managers because they translate general goals into specific objectives.

Accepted Answer

A) True 
 B)False

Question 10

Shauna is responsible for studying the general goals and plans developed for her company and translating them into more specific objectives and activities for the employees in her department. Shauna is a(n)_________ manager.

Accepted Answer

A) operational 
B) frontline 
C) top-level 
D) strategic 
E) tactical

Question 11

In terms of good management, efficiency differs from effectiveness primarily in the former's focus on

Accepted Answer

A) customer satisfaction. 
B) shareholder profits. 
C) customer retention. 
D) employee turnover. 
E) resource utilization.

Question 12

Which of the following is one of the three essential categories of skills that managers need?

Accepted Answer

A) study skills 
B) technical skills 
C) negotiation skills 
D) counseling skills 
E) manipulative skills

Question 13

Which of the following statements best describes the contemporary work environment?

Accepted Answer

A) People can show up, do an OK job, and have a good career. 
B) More than ever, people are held accountable for getting results. 
C) Managers must be numbers-oriented to succeed. 
D) Visionaries are considered disruptive in today's work climate. 
E) If a manager is not charismatic, he or she cannot advance.

Question 14

Eco Lawn Care Corp., a company that manufacturers environmentally friendly lawn care products, has been operating as a business for a year. The CEO, Markus, started his venture by deciding on the activities that would be involved and what his goals and objectives for the business were. He then started to recruit professional chemists and other personnel and grouped them according to their responsibilities. Every month Markus conducts a meeting where he brings attention to those who are doing good work and motivates everyone to achieve organizational goals. He also checks the daily productivity of each of the workers, monitoring them and providing training to those with low productivity.By recognizing good performers and motivating them toward achieving organizational goals, Markus performs the ________ function of management.

Accepted Answer

A) planning 
B) organizing 
C) leading 
D) controlling 
E) decision making

Question 15

Felipe is the manager of Pawlicious, a bakery that specializes in cookies for cats and dogs. As the manager of the bakery, he has many responsibilities. One day he holds a meeting where he informs the employees that the company must freeze wages for the next year. An agitated employee threatens to "make the company regret this," so Felipe asks the employee to leave immediately and makes sure that security personnel escort the employee off the premises. After the meeting, Felipe goes to meet one of the bakery's distributors to obtain information about possible new markets for the company's products. Then he represents the company at a dinner for the retiring bank officer who handled Pawlicious's account for many years. These are some of the roles that Felipe performs as a manager.Which of the following roles was Felipe performing when he attended the retirement dinner for the bank officer?

Accepted Answer

A) liaison 
B) figurehead 
C) spokesperson 
D) entrepreneur 
E) disturbance handler

Question 16

Being self-reliant means individuals should

Accepted Answer

A) take full responsibility for themselves and their actions. 
B) be open minded and responsive when others have innovative ideas. 
C) always wait for orders from higher management in the organization. 
D) trust that the organization will manage their career. 
E) not work in partnership with fellow employees.

Question 17

An approach to achieving ________ includes preventing defects before they occur.

Accepted Answer

A) total quality 
B) cost competitiveness 
C) sustainability 
D) innovation 
E) efficiency

Question 18

Differentiate between the various management levels in an organization.

Accepted Answer

The answer of Differentiate between the various management levels in...

Question 19

Which of the following statements is true about the Internet?

Accepted Answer

A) It has reduced threats to most businesses. 
B) It drives down costs. 
C) It does not influence globalization. 
D) It slows down globalization. 
E) It slows down decision making.

Question 20

________ is assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals.

Accepted Answer

A) Benchmarking 
B) Planning 
C) Organizing 
D) Optimizing 
E) Quantifying

Exam 1: Managing and Performing